The Role of Artificial Intelligence in Anambra State Judiciary Service Delivery
Abstract
This study empirically investigated the role of artificial intelligence (AI) in Anambra State Judiciary service delivery. In order to determine the relationship between Al and judiciary service delivery in Anambra State, Al was proxy using expert system (ES) and intelligent agents (IA) while service delivery in judicial system was the dependent variable. Two hypotheses were formulated to guide the investigation and the statistical test of parameter estimates was conducted using least squares regression model operated with E-Views. 12. Survey design was adopted and data for the study was obtained through e-questionnaire survey sent to the respondents (judicial officers and administrative personnel of Anambra State Judiciary System) through their WhatsApp group platform. The findings of the study indicate that expert system and intelligent agents have positive and significant effect on service delivery in Anambra State Judicial System. Based on this, the study concludes that the use of Al has ensured effective service delivery in Anambra State Judicial System. The study therefore recommends that the application of expert system in Anambra State Judicial System should be encouraged as the use of it has contributed to a more standardized interpretation of laws. Also, Anambra State Judicial System should also embrace the application of intelligent agents considering its economic value and improvement on service delivery in the system
