Evaluating the Impact of E-Governance on Service Delivery in Adekunle Ajasin University, Akungba-Akoko, Ondo State, Nigeria
Abstract
The effectiveness of tertiary institutions, such as Adekunle Ajasin University, depends on the successful implementation of e-governance, which leverages digital technologies to enhance efficiency, transparency, and service delivery. This study evaluates the impact of e-governance on service delivery at Adekunle Ajasin University, Akungba-Akoko, Ondo State. The objectives were to assess the relationship between e-governance and service delivery efficiency, determine the role of management support in the successful implementation of e-governance initiatives, examine the impact of e-governance on service delivery, identify factors hindering its implementation, and propose strategies for improvement. A descriptive survey research design was employed, using structured, closed-ended questionnaires with a 4-point Likert scale, administered to a sample of 328 respondents drawn from a population of 1,813. Secondary data were obtained from journal articles and textbooks to provide theoretical and empirical support for the study. Findings indicate that e-governance positively influences service delivery by enhancing efficiency, accessibility, and transparency, with management support playing a crucial role in its successful implementation. Therefore, the study concludes that effective e-governance implementation improves service delivery and recommends sustained investment in digital infrastructure and continuous evaluation of e-governance systems.
Keywords
E-governance
Service Delivery
Adekunle Ajasin University
Management Support
Efficiency
Accessibility
Transparency
References
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