The Impact of the Deployment of Smart Glasses in the Supply Chain Operations of DHL in the United Kingdom
Unula Godknows
Abstract
This study investigated the impact of the deployment of smart glasses in the supply chain operations of DHL in the United Kingdom. The study adopted a phenomenological design because was considered suitable as it seeks to understand and interpret lived experiences, perceptions, and institutional strategies regarding deployment of smart glasses in the supply chain operations of DHL in the United Kingdom. This study adopted both primary data obtained through semi- structured interviews and secondary data obtained from peer reviewed articles and publications. For primary data-interview was used through open-ended questions which allowed respondents to provide detailed narratives, experiences and perspectives on the deployment, uses and benefits of smart glasses. For secondary data, peer-reviewed academic journals and industry reports were derived from reputable database sources like Scopus, ResearchGate, Springer, Emerald-Insight, ScienceDirect, and the university's library. Data collection was conducted in two phases. The first phase involves interviews, which was conducted both face-to-face, via online video conferencing and filling of open-ended interview forms, depending on the participantsâ availability. The second phase involves articles, journal and publications analysis. The study discovered that the adoption, deployment and use of smart glasses has greatly enhance logistics and supply chain operations management generally and in DHL UK in particular. The deployment of smart glasses has been slow but steady process from the time it was first introduced. The slow pace has given companies the leverage to evaluate every step to ensure it success in the end. The deployment of smart glasses enhanced order picking, tasks scheduling and facilitates other warehouse activities and functions. Therefore, the study recommends that, Employees should be properly trained and there should be effective awareness on the deployment and use o
Keywords
References
information on market share price of selected firms listed on Nigeria stock exchange.
International Journal of Recent Advances in Multidisciplinary Research, 5(1), 3366-3374
Altwaijry, H., M. Moghimi, & S. Belongie. (2014). Recognizing Locations with Google Glass: A
Case Study. In IEEE Winter Conference on Applications of Computer Vision, 24- 26
March 2014, Steamboat Springs, CO, USA, 167â174
Berkemeier, L., B. Zobel, S. Werning, I. Ickerott, & O. Thomas. (2019). Engineering of
Augmented Reality-Based Information Systems. Business & Information Systems
Engineering 61 (1): 67â8
Chopra, S. & Meindl, P. (2001). Supply chain management: strategy, planning and operations,
Upper Saddle River, NJ: Prentice-Hall, Inc.
Child, (2016) on the relationship between inventory and financial performance in manufacturing
companies. International Journal of Operations & Production Management, 29(8), 789-
806.
Cousins, P. M., Lamming, R., Lawson, B., & Squire, B. (2008). Strategic Supply Management.
London: Pearson Education
Cortazar, B., H. C. Koydemir, D. Tseng, S. Feng, & A. Ozcan. (2015). Quantification of Plant
Chlorophyll Content Using Google Glass. Lab on a Chip 15 (7): 1708â1716
Costanza, E., A. Kunz, & M. Fjeld. (2009). Mixed Reality: A Survey. In Human Machine
Interaction: Research Results of the MMI Program, edited by Denis Lalanne, and JĂźrg
Kohlas, 47â68. Lecture Notes in Computer Science. Berlin, Heidelberg: Springer Berlin
Heidelberg. Accessed August 1, 2025
Dalenogare, L. S., Baseggio, M. M., Ayala, N. F., Le-Dain, M. & Frank, A. G. (2019). The
contribution of Smart Glasses for PSS. Procedia CIRP, 83: 318-323
DHL. (2019). DHL Supply Chain Deploys Latest Version of Smart Glasses Worldwide.â Deutsche
Post DHL Group. 2019. Accessed August 24, 2019. https://www.dpdhl.com/ en/mediarelations/press-releases/2019/dhl-supply-chaindeploys-latest-version-of-smart-glassesworldwide.ht
De la Cruz, F., E. Condori-Castillo, D. Mauricio, J. Armas Aguirre, & P. Gonzalez. (2018).
Telemedicine Model Using Smart Glasses: A Physical Therapy Rehabilitation Study
Protocol. In 2018 Congreso Internacional de InnovaciĂłn y Tendencias En IngenierĂa
(CONIITI), 1â5. IEEE. Bogota, Colombia. 3â5 Oct. 2018. Accessed August 1st, 2025
Eisenmann, T., Barley, L., & Kind, L. (2014). Google glass. Harvard Business School (Case
Study)
Godana, E. B., & Ngugi. K. (2014). Determinants of effective inventory management at Kenol,
Kobil Limited. European Journal of Business Management, 1(11), 341- 361.
Hashimoto, D. A., R. Phitayakorn, C. Fernandez-del Castillo, & O. Meireles. (2016). A Blinded
Assessment of Video Quality in Wearable Technology for Telementoring in Open Surgery:
The Google Glass Experience.â Surgical Endoscopy 30 (1): 372â378
Jeroudi, O. M., G. Christakopoulos, G. Christopoulos, A. Kotsia, M. A. Kypreos, B. V. Rangan,
S. Banerjee, & E. S. Brilakis. (2015). Accuracy of Remote Electrocardiogram
Interpretation with the Use of Google Glass Technology.â The American Journal of
Cardiology 115 (3): 374â377
Ketchen, D.J.J. & Hult, L.C. (2010). The intersection of strategic management and supply chain
management, Industrial Marketing Management, 33(1). 51-7.Lambert, D. M., Stock, J. R. & Ellram, L. M. (1998) Fundamentals of Logistics Management,
Boston MA: McGraw-Hill
Lake, D. A., & Powell, R. (1999). Strategic choice and international relations: Princeton
University Press.
Liao, Y., F. Deschamps, E. de F, R. Loures, & L. F. P. Ramos. (2017). Past, Present and Future of
Industry 4.0-a Systematic Literature Review and Research Agenda Proposal. International
Journal of Production Research 55 (12): 3609â3629
Nadume, P., (2021), Digital marketing and communication process efficiency. Pearl Publishers,
Port Harcourt, Nigeria.
Onkundi, K.E.H. & Bichanga, W.O. (2016). Factors influencing inventory management
performance in public health sector. A Case Study of Public Health Sector in Kisii County.
Paulraj, A., & I. J. Chen. (2007). Strategic BuyerâSupplier Relationships, Information Technology
and External Logistics Integration. Journal of Supply Chain Management, 43 (2): 2â14
Rauschnabel, P. A., J. He, & Y. K. Ro., (2018). âAntecedents to the adoption of augmented reality
smart glasses: a closer look at privacy risksâ. Journal of Business Research, 92: 374â384.
Rejeb, A., Keogh, G. J., Wamba, S. F. & Treiblmaier, H., (2021). The potentials of augmented
reality in supply chain management: a state-of-the-art review, Management Review
Quarterly 71:819â856
Rauh, S., D. Zsebedits, E. Tamplon, S. Bolch, & G. Meixner. (2015). Using Google Glass for
Mobile Maintenance and Calibration Tasks in the AUDI A8 Production Line. In 2015 IEEE
20th Conference on Emerging Technologies Factory Automation (ETFA), 1-4. IEEE.
Luxembourg, Luxembourg. 8-11 Sept. 2015
Ricci, A., L. Tummolini, & C. Castelfranchi. (2017). Augmented Societies with Mirror Worlds.
AI & SOCIETY 34: 745â752
Smith, E., & Burch, R. F., & Strawderman, L. & Chander, H., & Smith, B. K., (2021). A comfort
analysis of using smart glasses during picking and putting tasks. International Journal of
Industrial Ergonomics, 1-13
Scholz, J., & Duffy, K. (2018). We are at home: How augmented reality reshapes mobile marketing
and consumer-brand relationships. Journal of Retailing and Consumer Services, 44:11â23.
Sharma, A. & Vivek, A. (2016). Study of inventory management in manufacturing industry.
International Journal of Advanced Engineering and Global Technology, 4:3-12
Schiele, H. (2010). Early supplier integration: the dual role of purchasing in new product
development. Research and Development Management, 40(2), 138-153.
Schiele, H., Veldman, J., & HĂźttinger, L. (2011). Supplier innovativeness and supplier pricing: the
role of preferred customer status. International Journal of Innovation Management 15(1),
1-27.
Zimmermann, N. (2011). Dynamics of drivers of organizational change, Gabler Verlag
