Employee Communication and Organizational Performance of Commercial Banks in Rivers State
Dr Joy A. Mekuri-Ndimele :
Abstract
This research investigated the correlation between employee communication and organizational performance of commercial banks in Rivers State. The study adopted the cross- sectional research survey design. Primary data was generated through structured questionnaire The population of this study was 42 managers of commercial banks in Rivers State. The reliability of the instrument was achieved by the use of the Cronbach Alpha coefficient with all the items scoring above 0.70. The hypotheses were tested using the Spearman’s Rank Order Correlation Coefficient. Results indicated a significant association between employee communication and organizational performance of commercial banks in Rivers State. Consequently, the study concludes that effective employee communication positively contributes to enhancing the organizational performance of commercial banks in Rivers State. The recommendations include the establishment and maintenance of open and transparent communication channels between employees and management. This may involve implementing regular town hall meetings, feedback sessions, and online platforms to facilitate information sharing.
Keywords
Employee Communication
Organizational Performance
Profitability
Growth
References
Ambad, S. N. A., & Wahab, K. A. (2013). Entrepreneurial orientation among large firms in
Malaysia: Contingent effects of hostile environments. International Journal of
Business and Social Science, 4(16), 96-107
Ansong, F., Akuoko, K. O., & Dwumah, P. (2018). Employee Involvement in Decision Making
and Workers Performance in Selected Organisations in Ashanti Region of Ghana.
International Journal of Multidisciplinary Management Studies, 2(6), 11-23.
Awad, T., & Alhashemi, S. (2018). Assessing the effect of interpersonal employee
communications on employees’ commitment and satisfaction. International Journal of
Islamic and Middle Eastern Finance and Management, 5(2), 134-156.
Awad, T., & Alhashemi, S. (2018). The impact of employee communication on organizational
performance: A study of selected companies. Journal of Organizational Behavior
Management, 38(2), 107-123.
Banihashemi, S. (2011). The role of communication to improve organizational
process. European Journal of Humanities and Social Sciences, 1(1), 13-24
Banihashemi, S. A. (2017). The role of communication to improve organizational process.
European Journal of Social Sciences, 24(2), 78-89.
Banihashemi, S. A. (2017). The Role of Employee communication to Improve Organisational
Process. European Journal of Humanities and Social Sciences, 1(1), 13-24.
Barney, J. B. (1991). 'Firm Resources and Sustained Competitive Advantage', Journal of
Management, 17: 99-120.
Bayo, L. P., & Hamilton, D. I. (2022). Basic model of strategic management process.
International Journal of Multidisciplinary Research and Growth Evaluation, 2 (4),
19-23.
Bekker, Q. E., & Crous, F. (1998). Demystifying empowerment. Journal of Industrial
Psychology, 24(2), 34-43.
Chinomona, R., & Sandada, M. (2013). Shared goal, employee communication and absence of
damaging conflicts as antecedents of employee relationship strength at institutions of
higher learning in South Africa. Mediterranean Journal of Social Sciences, 4(3), 137.
Chinomona, R., & Sandada, M. (2013). The influence of market related mobile activities on
the acceptance of mobile marketing and consumer intention to purchase products
IIARD International Journal of Banking and Finance Research E-ISSN 2695-1886 P-ISSN 2672-4979
Vol 11. No. 1 2025 www.iiardjournals.org Online Version
IIARD – International Institute of Academic Research and Development
Page 86
promoted by SMS in South Africa. Journal of Applied Business Research, 29(6),
Demirci, M. K., & Erbas, A. (2010). Employee empowerment and its effect on organisational
performance. In 2nd International Symposium on Sustainable Development, June 2018,
Sarajevo.
Doo, M. Y., & Choi, D. J. (2020). Employee communication and organizational effectiveness:
The role of feedback and communication channels. Journal of Business
Communication, 57(3), 340-370.
Durai, P. (2010). Human resource management. Noida, India: Dorling Kindersley (India) Pvt.
Ltd.
Etale, L. M., Bingilar, P. F., & Ifurueze, M. S. (2016). Market share and profitability
relationship: A study of the banking sector in Nigeria. International Journal of
Business, Economics and Management, 3(8), 103-112.
Geroski, P, Machin, S.,& Van Reenen, J. (1993). The profitability of innovating firms. RAND
Journal of Economics, 24 (2), 198-211.
Gholami, Z., Soltanahmadi, J. A., Pashavi, G., & Nekouei, S. (2013). Empowerment as a basic
step in upgrading organisational commitment and organisational citizenship
behaviours: A Case study on public sector in Iran. World Applied Sciences Journal,
21(11), 1693-1698.
Hunger, J. D., & Wheelen, T. L. (2012). Strategic Management and Business Policy, Bentley
University.
Keith, D. (2014). Personnel management (5th ed). Japan: McGraw Hill, 420-428.
Kinicki, A. & Kreitner, R. (2006). Organisational Behaviour –Key Concepts, Skills & Best
Practices (2nd Ed). McGraw-Hill Irvin, London.
Kreiser, P. M., Marino, L. D., & Weaver, K. M. (2002). Assessing the psychometric properties
of the entrepreneurial orientation scale: A multi-country analysis. Entrepreneurship
theory and practice, 26(4), 71-93.
Lee S., Pak, B. & Lee, H. (2013). Business value of B2B electronic commerce: the critical role
of inter-firm collaboration. Electronic Commerce Research and Applications, 2(4),
350-361.
Meyerson, G., & Dewettinck, B. (2018). Effect of empowerment on employee performance.
Advanced Research in Economic and Management Sciences, 2, 40-46.
Mishra, M., & Garg, K. (2016). A study of relationship between employee empowerment, job
satisfaction and organisational commitment in hotel industry. International Journal of
Management, IT and Engineering, 6(3), 42-55.
IIARD International Journal of Banking and Finance Research E-ISSN 2695-1886 P-ISSN 2672-4979
Vol 11. No. 1 2025 www.iiardjournals.org Online Version
IIARD – International Institute of Academic Research and Development
Page 87
Moullin, M. (2007). Performance measurement definitions: Linking performance measurement
and organisational excellence. International Journal of Health Care Quality
Assurance, 20 (3), 181-183
Moyo, N. (2019). The effects of social media on setting the agenda of traditional
media (Doctoral dissertation).
Nnabuife, E. (2009). Organizational behaviour and management theory. Nimo: Rex Charles &
Patrick Limited.
Noordin, F., Omar, S., Sehan, S., & Idrus, S. (2010). Organizational climate and its influence
on organizational commitment. International Business & Economics Research Journal
(IBER), 9(2).
Nwichi, C. K., & Chukwuka, E. U. (2017). Manpower Planning as a Tool for Enhancing the
Performance of Public Organisation. Nigerian Chapter of Arabian Journal of Business
and Management Review, 62(5463), 1-8.
Okafor, O. (2013). Co-operation between employee and management to increase productivity:
A case study of Mobile Producing Nigeria Unlimited. Unpublished bachelor’s thesis,
Laurea University of Applied Sciences, Leppävaara.
Okonkwo, E., Okafor, N., & Essell, O. (2022). The Effect of Human Resource Planning on
Organizational Performance: A Study of Selected Breweries in the South-East,
Nigeria. International Journal of Management & Entrepreneurship Research, 4(1), 13-
Opele, A. M., Ajayi, M. A., & Akinyele, A. O. (2022). organizational employee
communication and performance of SMEs in Lagos State Nigeria.
Painter, C., & Martins, J. T. (2017). Organisational employee communication management
during the Volkswagen diesel emissions scandal: A hermeneutic study in attribution,
crisis
management,
and
information
orientation. Knowledge
and
Process
Management, 24(3), 204-218.
Painter, M., & Martins, J. (2017). The influence of communication practices on organizational
performance. International Journal of Business Communication, 54(4), 493-510.
Pareek, V., Gupta, R., & Panwar, J. (2018). Do physico-chemical properties of silver
nanoparticles decide their interaction with biological media and bactericidal action? A
review. Materials Science and Engineering: C, 90, 739-749.
Peter, L. (2015). Effective Business Employee communication. McGraw Hill Inc. New York
publishing Nigerian Limited, 18-24.
Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance.
The Free Press, 37.
Raza, H., Mahmood, J., Owais, M., & Raza, A. (2015). Impact of employee empowerment on
job satisfaction of employees in corporate banking sector employees of Pakistan.
Journal of Applied Environmental and Biological Sciences, 5(2), 1-7.
IIARD International Journal of Banking and Finance Research E-ISSN 2695-1886 P-ISSN 2672-4979
Vol 11. No. 1 2025 www.iiardjournals.org Online Version
IIARD – International Institute of Academic Research and Development
Page 88
Richard, P. J., Devinney, T. M
Malaysia: Contingent effects of hostile environments. International Journal of
Business and Social Science, 4(16), 96-107
Ansong, F., Akuoko, K. O., & Dwumah, P. (2018). Employee Involvement in Decision Making
and Workers Performance in Selected Organisations in Ashanti Region of Ghana.
International Journal of Multidisciplinary Management Studies, 2(6), 11-23.
Awad, T., & Alhashemi, S. (2018). Assessing the effect of interpersonal employee
communications on employees’ commitment and satisfaction. International Journal of
Islamic and Middle Eastern Finance and Management, 5(2), 134-156.
Awad, T., & Alhashemi, S. (2018). The impact of employee communication on organizational
performance: A study of selected companies. Journal of Organizational Behavior
Management, 38(2), 107-123.
Banihashemi, S. (2011). The role of communication to improve organizational
process. European Journal of Humanities and Social Sciences, 1(1), 13-24
Banihashemi, S. A. (2017). The role of communication to improve organizational process.
European Journal of Social Sciences, 24(2), 78-89.
Banihashemi, S. A. (2017). The Role of Employee communication to Improve Organisational
Process. European Journal of Humanities and Social Sciences, 1(1), 13-24.
Barney, J. B. (1991). 'Firm Resources and Sustained Competitive Advantage', Journal of
Management, 17: 99-120.
Bayo, L. P., & Hamilton, D. I. (2022). Basic model of strategic management process.
International Journal of Multidisciplinary Research and Growth Evaluation, 2 (4),
19-23.
Bekker, Q. E., & Crous, F. (1998). Demystifying empowerment. Journal of Industrial
Psychology, 24(2), 34-43.
Chinomona, R., & Sandada, M. (2013). Shared goal, employee communication and absence of
damaging conflicts as antecedents of employee relationship strength at institutions of
higher learning in South Africa. Mediterranean Journal of Social Sciences, 4(3), 137.
Chinomona, R., & Sandada, M. (2013). The influence of market related mobile activities on
the acceptance of mobile marketing and consumer intention to purchase products
IIARD International Journal of Banking and Finance Research E-ISSN 2695-1886 P-ISSN 2672-4979
Vol 11. No. 1 2025 www.iiardjournals.org Online Version
IIARD – International Institute of Academic Research and Development
Page 86
promoted by SMS in South Africa. Journal of Applied Business Research, 29(6),
Demirci, M. K., & Erbas, A. (2010). Employee empowerment and its effect on organisational
performance. In 2nd International Symposium on Sustainable Development, June 2018,
Sarajevo.
Doo, M. Y., & Choi, D. J. (2020). Employee communication and organizational effectiveness:
The role of feedback and communication channels. Journal of Business
Communication, 57(3), 340-370.
Durai, P. (2010). Human resource management. Noida, India: Dorling Kindersley (India) Pvt.
Ltd.
Etale, L. M., Bingilar, P. F., & Ifurueze, M. S. (2016). Market share and profitability
relationship: A study of the banking sector in Nigeria. International Journal of
Business, Economics and Management, 3(8), 103-112.
Geroski, P, Machin, S.,& Van Reenen, J. (1993). The profitability of innovating firms. RAND
Journal of Economics, 24 (2), 198-211.
Gholami, Z., Soltanahmadi, J. A., Pashavi, G., & Nekouei, S. (2013). Empowerment as a basic
step in upgrading organisational commitment and organisational citizenship
behaviours: A Case study on public sector in Iran. World Applied Sciences Journal,
21(11), 1693-1698.
Hunger, J. D., & Wheelen, T. L. (2012). Strategic Management and Business Policy, Bentley
University.
Keith, D. (2014). Personnel management (5th ed). Japan: McGraw Hill, 420-428.
Kinicki, A. & Kreitner, R. (2006). Organisational Behaviour –Key Concepts, Skills & Best
Practices (2nd Ed). McGraw-Hill Irvin, London.
Kreiser, P. M., Marino, L. D., & Weaver, K. M. (2002). Assessing the psychometric properties
of the entrepreneurial orientation scale: A multi-country analysis. Entrepreneurship
theory and practice, 26(4), 71-93.
Lee S., Pak, B. & Lee, H. (2013). Business value of B2B electronic commerce: the critical role
of inter-firm collaboration. Electronic Commerce Research and Applications, 2(4),
350-361.
Meyerson, G., & Dewettinck, B. (2018). Effect of empowerment on employee performance.
Advanced Research in Economic and Management Sciences, 2, 40-46.
Mishra, M., & Garg, K. (2016). A study of relationship between employee empowerment, job
satisfaction and organisational commitment in hotel industry. International Journal of
Management, IT and Engineering, 6(3), 42-55.
IIARD International Journal of Banking and Finance Research E-ISSN 2695-1886 P-ISSN 2672-4979
Vol 11. No. 1 2025 www.iiardjournals.org Online Version
IIARD – International Institute of Academic Research and Development
Page 87
Moullin, M. (2007). Performance measurement definitions: Linking performance measurement
and organisational excellence. International Journal of Health Care Quality
Assurance, 20 (3), 181-183
Moyo, N. (2019). The effects of social media on setting the agenda of traditional
media (Doctoral dissertation).
Nnabuife, E. (2009). Organizational behaviour and management theory. Nimo: Rex Charles &
Patrick Limited.
Noordin, F., Omar, S., Sehan, S., & Idrus, S. (2010). Organizational climate and its influence
on organizational commitment. International Business & Economics Research Journal
(IBER), 9(2).
Nwichi, C. K., & Chukwuka, E. U. (2017). Manpower Planning as a Tool for Enhancing the
Performance of Public Organisation. Nigerian Chapter of Arabian Journal of Business
and Management Review, 62(5463), 1-8.
Okafor, O. (2013). Co-operation between employee and management to increase productivity:
A case study of Mobile Producing Nigeria Unlimited. Unpublished bachelor’s thesis,
Laurea University of Applied Sciences, Leppävaara.
Okonkwo, E., Okafor, N., & Essell, O. (2022). The Effect of Human Resource Planning on
Organizational Performance: A Study of Selected Breweries in the South-East,
Nigeria. International Journal of Management & Entrepreneurship Research, 4(1), 13-
Opele, A. M., Ajayi, M. A., & Akinyele, A. O. (2022). organizational employee
communication and performance of SMEs in Lagos State Nigeria.
Painter, C., & Martins, J. T. (2017). Organisational employee communication management
during the Volkswagen diesel emissions scandal: A hermeneutic study in attribution,
crisis
management,
and
information
orientation. Knowledge
and
Process
Management, 24(3), 204-218.
Painter, M., & Martins, J. (2017). The influence of communication practices on organizational
performance. International Journal of Business Communication, 54(4), 493-510.
Pareek, V., Gupta, R., & Panwar, J. (2018). Do physico-chemical properties of silver
nanoparticles decide their interaction with biological media and bactericidal action? A
review. Materials Science and Engineering: C, 90, 739-749.
Peter, L. (2015). Effective Business Employee communication. McGraw Hill Inc. New York
publishing Nigerian Limited, 18-24.
Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance.
The Free Press, 37.
Raza, H., Mahmood, J., Owais, M., & Raza, A. (2015). Impact of employee empowerment on
job satisfaction of employees in corporate banking sector employees of Pakistan.
Journal of Applied Environmental and Biological Sciences, 5(2), 1-7.
IIARD International Journal of Banking and Finance Research E-ISSN 2695-1886 P-ISSN 2672-4979
Vol 11. No. 1 2025 www.iiardjournals.org Online Version
IIARD – International Institute of Academic Research and Development
Page 88
Richard, P. J., Devinney, T. M
