Total Quality Management Training and Development Practice and Performance in Rivers State University
Abstract
Competitive advantage among organizations in recent times, caused by the impacts of globalization has made organizations to direct their efforts towards achieving quality in all their services as a strategy to remain active in the volatile global environment of business. This paper assesses the Total Quality Management Training and Development Practices and Performance in Rivers State University (RSU). The Goal-Setting Theory is adopted by the paper as its theoretical foundation. The survey research designed is employed as a strategy to generate and analyze data. Data was generated via the use of a four point likert scale structured questionnaire administered and retrieved from 400 respondents representing the sample size of the paper. The sample size was drawn from the population of the paper consisting of 2,012 academic and non-academic staff. Generated data for the paper was analyzed via the use of descriptive statistics while hypothesis was tested using the chi-square. The paper found out that; there is a significant relationship between total quality management strategy of its recommendations; the paper recommends that the management of RSU should do more in implementing total quality management policies in order to continue to render quality services.
