Impact of Expert Determination and Mediation Dispute Resolution Strategy on Employee Performance in Selected Universities in North-East, Nigeria
Abstract
This study examined the impact of expert determination and mediation dispute resolution strategies on employee performance in selected universities in North-East Nigeria. The study adopted a descriptive survey research design and focused on five universities: Modibbo Adama University, Yola; Taraba State University; Abubakar Tafawa Balewa University, Bauchi; University of Maiduguri; and Yobe State University. The population comprised 12,755 academic and non-academic staff, from which a sample size of 426 was determined using Yamane’s formula and an additional allowance for non-response. Data were collected through structured questionnaires, with 379 valid responses retained for analysis, representing an 89.0% usable response rate. Multiple linear regression was employed to test the hypotheses at a 5% level of significance. The findings revealed that expert determination dispute resolution had a positive and statistically significant effect on employee performance (β = 0.553, t = 8.342, p < 0.001). Similarly, mediation dispute resolution had a positive and statistically significant effect on employee performance (β = 0.399, t = 6.005, p < 0.001). The regression model produced an R2 of 0.414, indicating that the two dispute resolution strategies jointly explained 41.4% of the variation in employee performance. The study concludes that effective expert determination and mediation mechanisms contribute significantly to improving employee performance in the selected universities. It recommends that university management strengthen independent, transparent, and impartial dispute resolution procedures and establish functional mediation committees supported by trained internal mediators.
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