Submit your papersSubmit Now
For Enquiries: [email protected]
IIARD LogoIIARD

Information Management and Organizational Performance of Universities in Cross River State, Nigeria

Asuquo Nkpang Itam, Sunday Isaac Eneh, PhD

Abstract

The cross-sectional study on information management and organizational performance examined information acquisition, information processing, and information storage in universities in Cross River State. The study adopted a cross-sectional survey research design. A sample size of 386 respondents was determined for the study using the Taro Yamane formula, and data were collected through a structured questionnaire. Content and face validity, and Cronbach's alpha reliability were used to ascertain the reliability of the data. Descriptive statistics and multicollinearity with the variance inflation factor were used to ascertain the accuracy of the data set. Multiple regression analysis was employed to test the study’s hypotheses at the 0.05 level of significance. The findings revealed that information acquisition (β = 0.274), information processing (β = 0.236), and information storage (β = 0.187) have a significant positive effect on the organizational performance of universities in Cross River State, Nigeria. The implications of the findings are that universities that invest in effective information acquisition, information processing, and information storage are more likely to achieve higher levels of administrative efficiency and institutional effectiveness. The study concludes that information management plays a fundamental role in enhancing the organizational performance of universities in Cross River State, Nigeria. The study recommended that university management should strengthen information acquisition systems, improve information processing capabilities, institutionalize effective information storage practices, encourage information-driven decision-making, and invest continuously in modern information technology infrastructure to enhance organizational performance.

Keywords

Information acquisitionInformation processingand Information storage

References

Alhassan, I., Sammon, D., & Daly, M. (2022). Data quality and organizational performance: Evidence from information management systems. Information Systems Management, 39(2), 123–138. Al-Kofahi, M. K. (2020). Information systems success model: A review of literature. International Journal of Information and Communication Technology, 12(8), 34-45 Alavi, M., & Leidner, D. E. (2020). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 44(1), 107–136. Alshibly, H. H. (2021). Information systems usage and organizational performance. Journal of Organizational Computing and Electronic Commerce, 31(1), 1–15. AlHyasat, O. (2026). Enhancing university performance through cybersecurity strategy: The mediating role of information system performance. Cogent Business & Management, 3(1), 78-92. Alvarez-Sández, D., et al. (2023). Administrative processes efficiency measurement in higher education institutions: A scoping review. Education Sciences, 13(9), 855-865. Alzahrani, L. (2021). The impact of organizational practices on the information security management performance. Information, 12(10), 398-405. Batini, C., & Scannapieco, M. (2020). Data and information quality: Dimensions, principles and techniques. Springer. Çelik, K., & Ayaz, A. (2022). Validation of the DeLone and McLean information systems success model: A study on student information system. Education and Information Technologies, 1(2), 116-121. Choo, C. W. (2016). The knowing organization: How organizations use information to construct meaning, create knowledge, and make decisions (3rd ed.). Oxford University Press. Cho, Y. (2025). Strategic information storage and organizational resilience in knowledge- intensive institutions. International Journal of Information Management, 78, 102-114. Deep, S. (2024). Optimizing administrative efficiency and student services through AI in education. International Journal of Current Science Research and Review, 2(4), 101- 121. DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95. Diesch, R. (2020). A comprehensive model of information security factors for decision-makers. Computers & Security, 92, 101-117 Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al- Debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., Conboy, K., Doyle, R., Dubey, R., Dutot, V., Felix, R., Goyal, D. P., Gustafsson, A., Hinsch, C., Jebabli, I., ... Wamba, S. F. (2023). Metaverse beyond the hype: Multidisciplinary perspectives on emerging opportunities, challenges, and future research agenda. International Journal of Information Management, 66, 102542. Guan, Q. (2021). Factors affecting the efficiency of university administration based on big data analysis. ACM Proceedings, 1, 87-96. Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2022). Multivariate data analysis (9th ed.). Cengage Learning. Ifere, M. P. E. (2025). Breaking barriers: Exploring the relationship between information accessibility and performance in universities. Unicross Journal of Education, 1, 15-26. Igbo, H. U. (2022). Provision of digital information resources in Nigerian university libraries: A comparative study. Information Research, 27(3), 45-57 P-ISSN 2695-186X Khatri, V., & Brown, C. V. (2020). Designing data governance. Communications of the ACM, 63(1), 36–43. Laudon, K. C., & Laudon, J. P. (2021). Management information systems: Managing the digital firm (16th ed.). Pearson. Mirtsch, M. (2021). Information security management in ICT and non-ICT organizations. Computers & Security, 5, 25-34. Muhammad, J. S., Mannan, E. F., & Farashi, B. I. (2021). Records management practices in Nigerian public universities: The challenges. Library Philosophy and Practice (e- journal), 12(8), 62-67. Nguyen, T. H., Newby, M., & Macaulay, M. J. (2022). Information management and organizational performance: Evidence from service organizations. Journal of Information Systems Management, 39(2), 120–134. O’Brien, J. A., & Marakas, G. M. (2020). Management information systems (11th ed.). McGraw-Hill. Omoju, O. J. (2024). Digital preservation practices in federal university libraries in Southwestern Nigeria. Library Philosophy and Practice, 34(6), 81-93. Pallant, Julie (2023). SPSS survival manual (8th ed.). McGraw-Hill Education. Rulinawaty, R. Y. (2024). Investigating the influence of the updated DeLone and McLean information system success model on the effectiveness of learning management system implementation. Cogent Education, 11(1), 236-245 Sunarta, I. N. & Astuti, P. D. (2023). Accounting information system quality and organizational performance: The mediating role of accounting information quality. International Journal of Professional Business Review, 8(3), e01192.

More Articles from IIARD INTERNATIONAL JOURNAL OF ECONOMICS AND BUSINESS MANAGEMENT

Petroleum Tax, Environment Quality and Economic Development in Nigeria

Author: Bob-Manuel, Tamuno-Ibim Oyotaye, K. C. Njoku PhD A. C. Isukul PhD

The Influence of Digital Marketing Strategies on Consumer Purchase Decisions Among Small and Medium Enterprises in Nigeria: A Conceptual Review and Framework

Author: Ekpite Jennifer Oghenetejiri, Azubuike Uzochukwu Tochi, Anjolaoluwa Mumeen, Sulyman, Uchechi Joyce Nneji, Felixta Chioma Onyenwe, Mark Ogechi Munachimso, Onyedikachi Williams Onwuso, Ahmad Masud