Supervisor Support and Organizational Citizenship Behavior of Commercial Banks in South-South, Nigeria
Abstract
This study examined the relationship between supervisor support and organizational citizenship behavior among IT staff in commercial banks located in the South-South region of Nigeria. The primary objective was to assess how supervisor support influences three key dimensions of OCB - altruism, courtesy, and civic virtue. A cross-sectional research design was employed, utilizing a structured questionnaire administered to a sample of 345 IT staff drawn from 12 commercial banks, with data analyzed using Kendall’s Tau-b correlation. The study found that supervisor support had a significant and positive impact on OCB, with altruism showing the strongest association (τ = 0.383, p < 0.01), followed by courtesy (τ = 0.338, p < 0.01) and civic virtue (τ = 0.289, p < 0.01). These findings highlight the importance of supervisor support in fostering voluntary, helpful behaviors, respectful communication, and active employee engagement within the banking sector. The study concluded that supervisor support is crucial for promoting positive discretionary behaviors, such as helping colleagues, maintaining respectful interactions, and actively contributing to organizational activities, which are vital for organizational success in the high-pressure banking environment. Based on these findings, the study recommends that commercial banks should encourage supervisors to engage regularly with employees, provide constructive feedback, and recognize collaborative efforts to enhance altruism. Furthermore, fostering a respectful work environment through supervisor modeling of considerate behavior and training in conflict resolution can strengthen courtesy. Finally, involving employees in organizational decision-making and initiatives can further boost civic virtue. Practical steps include implementing one-on-one meetings, emotional intelligence workshops, and creating forums for employee participation in decision-making processes.
Keywords
Supervisor Support; Orgnisational Citizenship Behaviour; Altruism; Courtesy; Civiv Virtue
References
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