Internal Control System and Performance of Selected Deposit Money Banks in Makurdi Metropolis, Benue State, Nigeria
Abstract
The study investigates the effect of Internal control System on performance of selected Banks in Makurdi Metropolis, Benue State. The study was anchored on survey research design. The researcher used both primary and secondary sources from a sample of one hundred and twenty-nine (129) respondents obtained by the use of a structured questionnaire. The data collected were analyzed using descriptive statistics such as frequency, simple percentage and the relationship between the variables of the model was tested using multiple linear regression analysis. The hypotheses of the study were analyzed using the probability value of the regression estimates. The result of the regression analysis indicates that a negative effect exits between access control and Customer Patronage of selected Banks in Makurdi Metropolis, Benue State and the effect is not statistically significant (p>0.05) Risk Assessment was positively related to Customer Patronage of selected Banks in Makurdi Metropolis, Benue State and the relationship is statistically significant (p<0.05) Access control has a negative effect on Market Share of selected Banks in Makurdi Metropolis, Benue State and the relationship is not statistically significant (p>0.05). Risk Assessment was positively related to Market Share of selected Banks in Makurdi Metropolis, Benue State and the relationship is statistically significant (p<0.05). It was concluded that internal controls are integral to the way in which organizations function and thus help in building the confidence of the customers to engage in patronage of the banks' products and services. It was among others that risk management should be given serious attention as it has been found to bring about an increase in the market share of the selected banks in the study area.
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