References
Padmavathy, C., Swapana, M., & Paul, J. (2019). Online second-hand shopping motivation – Conceptualization, scale development, and validation. Journal of Retailing and Consumer Services, 51, 19–32. https://doi.org/10.1016/j.jretconser.2019.05.014 Luo, N., Wang, Y., Zhang, M., Niu, T., & Tu, J. (2020). Integrating community and e-commerce to build a trusted online second-hand platform: Based on the perspective of social capital. Technological Forecasting and Social Change, 153, 119913. https://doi.org/10.1016/j.techfore.2020.119913 Guo, F., Ma, D., Hu, J., & Zhang, L. (2021). Optimized combination of e-commerce platform sales model and blockchain anti-counterfeit traceability service strategy. IEEE Access, 9, 138082-138105. https://doi.org/ 10.1109/ACCESS.2021.3117906 Kwarteng, M. A., Pilík, M., & Ju?i?ková, E. (2018). Beyond cost saving. Other factor consideration in online purchases of used electronic goods: a conjoint analysis approach. Management & Marketing, 13(3), 1051–1063. https://doi.org/10.2478/mmcks-2018-0022 Franklin, A. (2011). 11 The ethics of second-hand consumption. Ethical consumption: A critical introduction, 156. Turunen, L. L. M., & Pöyry, E. (2019). Shopping with the resale value in mind: A study on second?hand luxury consumers. International Journal of Consumer Studies, 43(6), 549-556. https://doi.org/10.1111/ijcs.12539 Kim-Vick, J., & Cho, E. (2024). Gen Z consumers’ intention to adopt online collaborative consumption of second-hand luxury fashion goods. Journal of Global Fashion Marketing, 15(4), 440–458. https://doi.org/10.1080/20932685.2024.2339230 Joo, H., & Maruping, L. (2025). Green Nudging in Online Peer-to-peer Secondhand Market Platforms. Academy of Management Proceedings, 2025(1). https://doi.org/10.5465/amproc.2025.17139abstract Huang, M., & Yue, H. (2024). Service strategies for second-hand C2C platforms: inspection service option. Electronic Commerce Research. https://doi.org/10.1007/s10660-024- 09908-4 Rachana Harish, A., Liu, X. L., Li, M., Zhong, R. Y., & Huang, G. Q. (2023). Blockchain- enabled digital assets tokenization for cyber-physical traceability in E-commerce logistics financing. Computers in Industry, 150, 103956. https://doi.org/10.1016/j.compind.2023.103956 Prananta, A. W., Afifudin, M., Taufikur Rahman, R., & Bahar, A. (2024). Analyzing the Effects of Platform Reliability, Response Time, Safety Features, and User Experiences, on Customer Loyalty in Industrial Online Transportation Service in Indonesia. International Journal of Business, Law, and Education, 5(2), 2573–2583. https://doi.org/10.56442/ijble.v5i2.900 Al-Shamaileh, O., & Sutcliffe, A. (2023). Why people choose Apps: An evaluation of the ecology and user experience of mobile applications. International Journal of Human- Computer Studies, 170, 1-11. https://doi.org/10.1016/j.ijhcs.2022.102965 Basalla, M., Schneider, J., Luksik, M., Jaakonmäki, R., & Vom Brocke, J. (2021). On Latency of E-Commerce Platforms. Journal of Organizational Computing and Electronic Commerce, 31(1), 1–17. https://doi.org/10.1080/10919392.2021.1882240 Li, W., Qi, Q., Wang, C., & Yu, C. (2023). Optimally integrating ad auction into e-commerce platforms. Theoretical Computer Science, 976, 114141. https://doi.org/10.1016/j.tcs.2023.114141 Farooq, T., Nadeem Faisal, C. M., De Andres, J., Saeed, Z., Anwer, S., & Mahmood, T. (2025). Improving Perception of Usability Through User Interface Design Patterns to Optimize Information Architecture for Cognitive Benefits and User Satisfaction in Massive Open Online Courses. IEEE Access, 13, 176259–176275. https://doi.org/10.1109/access.2025.3619384 Lu, B., Fan, W., & Zhou, M. (2016). Social presence, trust, and social commerce purchase intention: An empirical research. Computers in Human Behavior, 56, 225–237. https://doi.org/10.1016/j.chb.2015.11.057 Liu, Y., Wan, Y., & Kang, J. (2023). Impact of Community-Based Governance Mechanisms on Transaction Intention on a Second-Hand Trading Platform. Journal of Theoretical and Applied Electronic Commerce Research, 18(1), 689–705. https://doi.org/10.3390/jtaer18010035 Mu, J. (2023). The Application and Effect of Intelligent Marketing Technology and Personalized Recommendation System in E-commerce. Frontiers in Computing and Intelligent Systems, 5(1), 1–4. https://doi.org/10.54097/fcis.v5i1.11533 Jin, S., & Tsujimoto, M. (2025). Towards trust building and sustainability on second-hand platforms: A study of Mercari in Japan. Journal of Cleaner Production, 503, 145237. https://doi.org/10.1016/j.jclepro.2025.145237 De Maeyer, P., & Estelami, H. (2011). Consumer perceptions of third party product quality ratings. Journal of Business Research, 64(10), 1067–1073. https://doi.org/10.1016/j.jbusres.2011.02.001 Chen, Q., Wang, X., Yang, C., Jiang, Z., Qi, S., Zhang, J., Li, N., Wang, L., & Xiao, J. (2024). Reverse double auction mechanism: An efficient algorithm for E-commerce platform operations. Electronic Commerce Research and Applications, 65, 101401. https://doi.org/10.1016/j.elerap.2024.101401 Hipólito, F., Dias, Á., & Pereira, L. (2025). Influence of Consumer Trust, Return Policy, and Risk Perception on Satisfaction with the Online Shopping Experience. Systems, 13(3), 158. https://doi.org/10.3390/systems13030158 Ahmed, A., Deokar, A., Lee, H. C. B., & Summerfield, N. (2024). The role of commitment in online reputation systems: An empirical study of express delivery promise in an E- commerce platform. Decision Support Systems, 176, 114061. https://doi.org/10.1016/j.dss.2023.114061 Ferraz, R. M., da Veiga, C. P., da Veiga, C. R. P., Furquim, T. S. G., & da Silva, W. V. (2023). After-Sales Attributes in E-Commerce: A Systematic Literature Review and Future Research Agenda. Journal of Theoretical and Applied Electronic Commerce Research, 18(1), 475–500. https://doi.org/10.3390/jtaer18010025 Bai, S., Liu, Z., & Lv, Y. (2022). Evolutionary Game Analysis of Consumer Complaint Handling in E?Commerce. Discrete Dynamics in Nature and Society, 2022(1), 3792080. https://doi.org/10.1155/2022/3792080 Angelovska, N., Josimovski, S., & Pulevska Ivanovska, L. (2022). How effective complaint management affects customer retention. Management, 27(1), 151–166. https://doi.org/10.30924/mjcmi.27.1.9 Gelashvili, V., Martínez-Navalón, J. G., DeMatos, N., & de Brito Correia, M. (2024). Technological transformation: The importance of E-WOM and perceived privacy in the context of opinion platforms. Technological Forecasting and Social Change, 205, 123472. https://doi.org/10.1016/j.techfore.2024.123472 Aiello, G., Donvito, R., Acuti, D., Grazzini, L., Mazzoli, V., Vannucci, V., & Viglia, G. (2020). Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth. Journal of Retailing, 96(4), 490–506. https://doi.org/10.1016/j.jretai.2020.07.001 Herzallah, F., & Al-Sharafi, M. A. (2025). Mitigating seller uncertainty in social commerce platforms by exploring pre-purchase customer-seller signals. Digital Business, 5(1), 100116. https://doi.org/10.1016/j.digbus.2025.100116 Poudel, O., Acharya, P., & Simkhada, D. (2023). Customers’ Trust in E-payment: The Influence of Security and Privacy. BMC Journal of Scientific Research, 6(1), 97–112. https://doi.org/10.3126/bmcjsr.v6i1.60958 Gu, Z. (2025). Empirical analysis of the impact of second-hand trading platform characteristics and product attributes on consumer trust, perceived risk, satisfaction, and reuse intention in China. Environment and Social Psychology, 10(1), 1-14. https://doi.org/10.59429/esp.v10i1.3283 Saaty, T. L. (2008). Decision making with the analytic hierarchy process. International journal of services sciences, 1(1), 83-98. https://doi.org/10.1504/IJSSCI.2008.017590