Assessing the Relationship Between Job Stress and Employee Turnover Intention in the Hospitality Industry in Delta State, Nigeria

AMAWHE; Peter Egwainiovo

doi:10.56201/ijssmr.vol.11no12.2025.pg208.221

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Assessing the Relationship Between Job Stress and Employee Turnover Intention in the Hospitality Industry in Delta State, Nigeria

AMAWHE, Peter Egwainiovo

Abstract

This study investigates the effect of job stress on employee turnover intention within the hospitality industry in Isoko North and Isoko South Local Government Areas, Delta State, Nigeria. The study specifically examines how dimensions of job stress—including employee workload, role ambiguity, and work-life imbalance—influence the decision of employees to leave their jobs. A descriptive survey research design was employed, utilizing a structured questionnaire administered to 185 hospitality employees within the study area. The findings revealed that role ambiguity (t=4.854 p<0.05) and work-life imbalance (t=4.290, p <0.05) are significant predictor of turnover intention. On the other hand, employee workload (t =1.857 P>0.05 did not significantly predict turnover intention. The study recommended that management should evaluate work demands and ensure that tasks are evenly distributed. Adequate staffing levels should be maintained to prevent burnout. Regular communication, job descriptions, and orientation programs should be used to eliminate ambiguity and ensure employees understand their responsibilities.

Keywords

Job StressEmployee WorkloadRole AmbiguityWork-Life ImbalanceEmployee Turnover Intention

References

Ahmad, A., Barakbah, S., & Singh, B. (2021a). Employee stress and employee turnover intentions of employees in hotel organizations. Technology. Ahmad, A., Salleh, A. M. M., Omar, K., Bakar, K. A., &AbdKadir, K. (2018). The impact of leadership styles and stress on employee turnover intention in Terengganu hotel community. International Journal of Engineering and Technology. Ahmad, J., Zahid, S., Wahid, F. F., & Ali, S. (2021b). Impact of role conflict and role ambiguity on job satisfaction: The mediating effect of job stress and moderating effect of Islamic work ethics. European Journal of Business and Management Research, 6(1), 120-128. Alblihed, M., &Alzghaibi, H. A. (2022). The impact of job stress, role ambiguity and work-life imbalance on employee turnover intention during COVID-19: A case study of frontline health workers in Saudi Arabia. International Journal of Environmental Research and Public Health, 19(3), 1879. Arubayi, D.O. &Igbomor, E. (2024). The Relationship between Career Adaptability and Employee Retention. Iconic Research and Engineering Journals, 7(11), 634-644. Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24(2), 285-308.

Assessing the Relationship Between Job Stress and Employee Turnover Intention in the Hospitality Industry in Delta State, Nigeria

Abstract

Keywords

References

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