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The Impact of the Deployment of Smart Glasses in the Supply Chain Operations of DHL in the United Kingdom

Unula Godknows

Abstract

This study investigated the impact of the deployment of smart glasses in the supply chain operations of DHL in the United Kingdom. The study adopted a phenomenological design because was considered suitable as it seeks to understand and interpret lived experiences, perceptions, and institutional strategies regarding deployment of smart glasses in the supply chain operations of DHL in the United Kingdom. This study adopted both primary data obtained through semi- structured interviews and secondary data obtained from peer reviewed articles and publications. For primary data-interview was used through open-ended questions which allowed respondents to provide detailed narratives, experiences and perspectives on the deployment, uses and benefits of smart glasses. For secondary data, peer-reviewed academic journals and industry reports were derived from reputable database sources like Scopus, ResearchGate, Springer, Emerald-Insight, ScienceDirect, and the university's library. Data collection was conducted in two phases. The first phase involves interviews, which was conducted both face-to-face, via online video conferencing and filling of open-ended interview forms, depending on the participants’ availability. The second phase involves articles, journal and publications analysis. The study discovered that the adoption, deployment and use of smart glasses has greatly enhance logistics and supply chain operations management generally and in DHL UK in particular. The deployment of smart glasses has been slow but steady process from the time it was first introduced. The slow pace has given companies the leverage to evaluate every step to ensure it success in the end. The deployment of smart glasses enhanced order picking, tasks scheduling and facilitates other warehouse activities and functions. Therefore, the study recommends that, Employees should be properly trained and there should be effective awareness on the deployment and use o

Keywords

Smart glassessupply chaindeploymentDHL and supply chain operations

References

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