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Determinants of Sustainable Usage Intention of Point of Sale Technology Among Mega Super Markets Shoppers in Nigeria

John Chidume Anetoh PhD, Vivian Chioma Anetoh Ajakpo PhD, Nkoli Augustina, Chendo PhD, Helen Ijeoma Oranye PhD, Chidi Kenneth Akim PhD

Abstract

The preference of a good number of super market shoppers to withdraw cash and subsequently use the withdrawn money to pay for purchases at super markets rather than payments through the POS device in the supermarkets is the motivation that prompted this study. As a result, this study investigated the determinants of sustainable usage intention of point of sale technology among super market shoppers in Anambra State of Nigeria. Specifically, the study investigated the extent performance expectancy, effort expectancy, peer group influence and facilitating condition effect POS sustainable usage intention. The data were generated and the postulated hypotheses were tested using partial least square structural equation modeling at 5% level of significance. The findings revealed that performance expectancy to use POS technology had a significant positive effect on POS sustainable usage intention by super market shoppers. The study found that effort expectancy to use POS had a significant positive effect on POS sustainable usage intention. The finding also showed that peer group influence had a significant positive effect on POS sustainable usage intention. The study also found that facilitating condition had significant positive effect on sustainable usage intention to use POS technology by super market shoppers. The researchers recommend that super markets owners, bank manager and other stakeholders should invest more on the use of POS technology and also encourage their customers to usage POS as effective means of payment rather than over carrying of cash that can put them into trouble due to high insecurity.

Keywords

Determinants; sustainable usage intentionPosMega super marketsNigeria.

References

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