Submit your papersSubmit Now
For Enquiries: [email protected]
IIARD LogoIIARD

Knowledge Management and Organizational Performance: Evidence from Selected Commercial Banks in Delta State, Nigeria

OKERENU Emmanuel Ewomazino Professor G.O. Demaki

Abstract

Prior studies had shown that knowledge management affects the performance of organizations; however, studies are yet to show whether knowledge management dimensions of creation, acquisition and sharing affect the performance of commercial banks in Delta State, Nigeria. The knowledge-based theory and descriptive survey research design was employed. Questionnaire was administered on fifty-six (56) employees of selected commercial banks in out of which fifty-four (54) were fully completed and returned. Data obtained were analyzed using descriptive, diagnostic and inferential statistical techniques. Specifically, the regression revealed among others that knowledge acquisition, creation and sharing had significant effect on the performance of commercial banks. Impliedly, when knowledge is well managed, it would lead to increased organizational performance. Given the findings, it was recommended among others that management of commercial banks should strive towards ensuring increased knowledge management practices in the workplace; this can be realized by making sure that knowledge among employees are adequately shared while new knowledge or talents acquired in order to enhance their performance. This study contributes to knowledge by filling the literature gap on what is known about knowledge management and organizational performance, particularly as it concerns commercial banks. In addition, the study contributes to knowledge by affirming that knowledge management dimensions of creation, identification, acquisition and sharing positively and significantly influence the performance of commercial banks in Nigeria.

Keywords

Knowledge identification; Knowledge creation; Knowledge acquisition; Knowledge

References

Adhikari A.P `(2020) The reality of the use of the `entrance `knowledge management in banks operating in Palestine. Journal of Interdisciplinary Studies, 6(2), 53:62 http:/doi.org/10.312/bank.v6i2.34494. Agogbua, D. & Nzewi, U. C (2022). Knowledge management and performance of deposit money banks in Anambra State, Nigeria. Journal of Public Administration, Finance and Law, 6(5), 94-102, Alavi, M. & Leidner, D. (2001). Review: Knowledge management and knowledge management systems: Conceptual Foundations and Research Issues, MIS Quarterly, 25(1), 107-136. Bhandari, D. (2021). Knowledge management and organizational performance in Nepalese commercial banks. Management Dynamics, 24(2), 9-17. https://doi.org/10.3126/md.v24i2.50033 Bounfour, A. (2005). The management of intangibles: the organization’s most valuable assets. Journal of Management, 16(1), 1-15. Dinko H.B, Ronnie, L. & Pieter W.B (2016). Investigating the use of knowledge management as a management tool in the mining industry. Problems and erspectives in Management, 14(1- 1), 176-182. doi:10.21511/ppm.14(1-1).2016.05 Emadzade, M.K., Mashayekhi, B. & Abdar, E. (2012). Knowledge management capabilities and organizational performance. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 781-790 Evwierhurhoma, D.E & Onouha B.C (2020). Knowledge management tools applications and` organizational performance of manufacturing firms in Rivers State, Nigeria. Journal of Knowledge and Dynamic Systems, 13(2), 1-16 Hussain, N.T. (2018). Impact of utilization of knowledge on organization performance-A study with reference to private organization in Chennai city. International Journal of Management, Technology and Engineering, 8(11), 1-12 Jamshidi, M. & Mirabi, V.R. (2011). Advanced organizational theories. Tehran: Islamic Azad University Press. Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of management Information Systems, 20(1), 179-228. Nonaka, I. & Toyama, R. (2015). The knowledge-creating theory revisited: Knowledge creation as a synthesizing process. The essentials of knowledge management (pp. 95-110). Palgrave Macmillan UK. Okoro, E.G. & Egberi, A.K. (2019). Peace accounting and its implication on economic growth: An autoregressive conditional heteroskedasticity approach. Journal of Advanced Research in Management, 10(2), 70-74 Okoro, E.G. & Egberi, A.K. (2020).COVID-19 pandemic cases and deaths in selected regions: The need for policy recommendations. Management and Economic Research Journal, 6(3), 1-7 Okoro. E.G. & Ekwueme, C,M. (2020). Does spirituality belong to accounting? Insights from morality, relevance and fairness dogmas. Jalingo Journal of Social and Management Sciences, 2(4), 118-125 Okoro. E.G. & Ekwueme, C.M. (2018). Determinants of bank performance in Nigeria: the dynamics of internality and externality measures. Oeconomica Universitatis Selye, 7(1), 108- 120 Osayande, F. (2021). Knowledge management and organizational performance of selected deposit money banks in Nigeria Journal of Public Administration, Finance and Law https://doi.org/10.47743/jopafl-2021-22-16 Ososuakpor, J.O. & Okoro, E.G. (2023). Enterprise risk management and firm value: Evidence from selected commercial banks in Sub-Saharan Africa. International Journal of Applied Economics, Finance and Accounting, 16(2), 199-207 Rahmayanto, H.N. (2019). The effect of knowledge management on employees performance mediated by job satisfaction. Journal of Business and Management, 8(7), 72-81 Shawaqfeh.N.G ,Bader A. Alqaied A,B. & Jaradat S.M. (2019).The impact of knowledge management on the performance of commercial banks’ employees in Jordan. Journal of Accounting, Auditing and Finance Research, 7(4), 1-16 Singh, A. & Soltani E. (2010). Knowledge management practices in Indian information technology companies. Total Quality Management, 21(3), 145-157. Smith, T.A., Mills, A.M. & Dion, P. (2010). Linking business strategy and knowledge management capabilities for organizational effectiveness. International Journal of Knowledge Management, 6(3), 22-43. Tanriverdi, H. & Venkatramen, V. (2005). Knowledge relatedness and the performance of multi- business firms. Strategic Management Journal, 26, 97-119. Tubigi, M.; Alalwani, H. & Alashawi, S.N. (2013). Impact of knowledge management processes on organizational performance: A preliminary study. European Mediterranean and Middle Eastern Conference on Information Systems, Oct. 17- 18 Yu, T.S. (2003). Can East Asia rise again? Journal of Asian Economics, 13, 125-146. Zhang, L., Tian, Y. & Qi, Z. (2006). Impact of organizational memory on organizational performance: An empirical study. The Business Review, Cambridge, 5(1), 227-32.

More Articles from INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH

Building National Analytics Capacity: Advances and Future Pathways

Author: Uchechi Mary-Linda Unamma, Ifeanyichukwu Jeffrey Okwesa, Uzoamaka Iwuanyanwu

Root-Cause and Thematic Analysis for Major Incident Management: A Review

Author: Ifeanyichukwu Jeffrey Okwesa, Uchechi Mary-Linda Unamma, Uzoamaka Iwuanyanwu

Data-Quality and Single-Source-Of-Truth Frameworks for Inter- Agency Reporting: A Review

Author: Uchechi Mary-Linda Unamma, Ifeanyichukwu Jeffrey Okwesa, Uzoamaka Iwuanyanwu

Human-In-The-Loop Decision Systems: Advances and Future Directions

Author: Funmilayo Ashore-Onisemo, Uchechi Mary-Linda Unamma, Ifeanyichukwu Jeffrey, Okwesa,

Roles of Oil Subsidy Removal on Transportation Cost and Water Factory in Cross River South, Nigeria

Author: Onwuzurike Peter Tobechi, Owoh Akwa Owoh, Unoh Grace Inyang, Umaru Musa