Effect of Talent Planning and Talent Attraction on Employees’ Customer Service Delivery Quality in Selected Money Deposit Banks in Southeast, Nigeria

Abstract

The study examined the effect of ascertain the effects of talent planning and talent attraction on employees’ customer service delivery quality. A study of selected Deposit Money Banks in South East, Nigeria. The study adopted survey research design using primary source of data through the administration of questionnaire. Descriptive statistics were used to analyze all the objectives of the study while the simple regression analysis was used to test all the hypothesis with the aid of statistical packages for social sciences (SPSS) version 23. The findings revealed that talent planning and talent attraction had a positive and significant effect on employee’s customer service delivery quality on the selected Deposit Money Banks in South-east Nigeria. The study concluded that talent planning and talent attraction had a positive and significant effect on employees’ performance in Deposit Money Banks in South-east Nigeria. However, the study recommended that Deposit Money Banks need to sustain their talent planning and talent attraction since it has a positive significant effect on employees’ customer service delivery quality.

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