Workers’ Environment in Promoting Workers’ Satisfaction at DAR ES Salaam Bus Rapid Transport in Tanzania

Abstract

This paper utilizes data from a study that assessing factors that affects passenger’s satisfaction in DBRT being a public transport services in Dar es Salaam. The paper employed a descriptive research design to show which factors largely affecting passenger’s satisfaction in DBRT being a public transport services in Dar es Salaam. In the first phase, data were collected from a sample of 100 respondents using purposive and simple random sampling. Data were collected through interviews, observations, documentary review, questionnaires, and focus group discussions. The findings of the study revealed that there were several problems which affected passenger’s satisfaction in DBRT being a public transport services in Dar es Salaam. The paper ends by providing recommendations that must be taken into consideration in order to improve workers’ environment which finally will improve also passenger’s satisfaction in DBRT being a public transport services in Dar es Salaam.

Keywords

References