Situational Teleworking and Employee Contextual Performance of Telecommunication Firms in South-South, Nigeria

Abstract

The study examined the relationship between situational teleworking and employee contextual performance of telecommunication firms in South-South, Nigeria. The specific objectives of the study were to determine the impact of situational teleworking on the measures of employee contextual performance. three research questions and hypotheses were formulated for this study. Relevant literatures were reviewed from the study. This study anchored on two theories which are institutional theory and organizational system theory. This study employed a descriptive correlational research design. The population of the study was forty-five thousand five hundred and eighty-four (45,584) from the entire staff of the four telecommunication firms in South-South, Nigeria with a sample size of 394 using Taro Yemene to determine it. Structured questionnaire was the only source of data collection. Inferential statistics and Spearman rank order correlation coefficient statistical tools were used to analyze the data with the aid of SPSS. The findings of the study, uncovered that situational teleworking was highly positive and statistically significant with the criterion measures. This study concluded that behaviours designed to facilitate work systems or formats that support teleworking features, like situational teleworking, improve the nature and content of employee relationships and help to close any social gaps or differences that may exist. Therefore, this study recommended among others that situational teleworking activities should be structured to allow for significant emotional balance, stress management and relief in a way that help employees effectively handle and manage work pressure as well as perform better in accordance with their responsibilities.

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