Intellectual Capital Development and Organizational Resilience of Commercial Banks in Nigeria

Abstract

This study examined intellectual capital development and organisational resilience of commercial banks in Nigeria. Human capital development was used as the dimension of intellectual capital development while awareness capacity, rapid response and adaptive capacity were used as the measures of organisational resilience. Three research questions and three research hypotheses were used by the researcher. This study adopted the quasi-experimental survey design. The population for this study is a cross section of all 22 commercial banks in Nigeria. The sample size for this study is the top management staff members in the 242 branches of all the commercial banks in South-South, Nigeria. The data was distributed through stratified random sampling technique. Therefore, for this study, the method or technique for data collection is by questionnaire and the data collection source is primary because it is from respondents with firsthand experience. The Cronbach’s alpha co-efficient determined through the statistical package for social sciences (SPSS) was used to test the internal reliability of the measures. Only items that return alpha values of 0.7 and above were used. The instruments were validated by four lecturers from the department of management in Ignatius Ajuru University of Education. Mean and standard deviation were used to answer the research questions while Spearman’s Rank Order correlation coefficient was used to test the hypotheses at 0.05 level of significance. This study revealed among others that commercial banks in Nigeria, have embraced the 21st century and globally accepted ways of managing their human capital (resource) in terms of constantly training and developing them, showing interest in the wellbeing of their work force by meeting their health care needs as well as promoting the benefit and interest of their workforce; So that the employees are now very skilled, innovative an

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