Teleworking and Employee Contextual Performance in Telecommunication Firms in South-South Nigeria

Abstract

The study examined the relationship between teleworking and employee contextual performance of GSM Telecommunication firms in South-South Nigeria. The specific objectives of the study were to determine the dimension of teleworking as part-time teleworking and the measures of employee contextual performance. three research questions and hypotheses were formulated for this study. Relevant literatures were reviewed from the study. This study anchored on two theories which are institutional theory and organizational system theory. This study employed a survey and descriptive correlational research design. The population of the study was forty-five thousand five hundred and eighty-four (45,584) from the entire staff of the four GSM teleworking firms in South- South, Nigeria with a sample size of 394 using Taro Yemene to determine it. Structured questionnaire was the only source of data collection. Inferential statistics and Spearman rank order correlation coefficient statistical tools was used to analyze the data with the aid of SPSS. The results uncovered that part-time teleworking was highly positive and statistically significant with the criterion measures. This study concluded that actions structured towards enabling work systems that support teleworking features enhances the nature of the workers relationships and bridges the social gaps that may exist between the workers. Therefore, the study recommended among others that the structuring of part-time teleworking actions should be patterned in such a way that enable substantial levels of emotional balance, stress control and relieve in ways that enable workers effectively cope and manage their work pressure and thus relate and function better in line with their responsibilities.

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