Deferment and Supply Chain Resilience of Courier Firms in Rivers State

Abstract

The study investigated the relationship between deferment and supply chain resilience of courier service firms in Rivers State. The study adopted the cross-sectional survey research design. The population of this study comprised all the 237 courier service firms registered with the courier regulatory department of the Nigerian postal service (NIPOST 2009). The Taro Yamane formula was used to determine an appropriate sample size for the study; the sample size for the study was one hundred and forty-nine (149) respondents. The hypotheses were tested using the Pearson Product Moment Correlation Coefficient with the aid of the Statistical Tool for Social Science (SPSS Version 22). The study revealed that postponement has positive and very strong relationship with supply chain resilience in the courier service firms in Rivers State. The study recommends that management of courier firms ensure to deploy should be a key aspect of the business as the constant engaging of the customers foster customer willingness to repeat the purchase of the service, remain committed to the brand and ultimately become loyal customers

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