Submit your papersSubmit Now
For Enquiries: [email protected]
IIARD LogoIIARD

Supply Chain Management Practices and Marketing Performance of Boutiques in Port Harcourt

Poi, Elizabeth Ledisi, Stephen Owuso & Amadi, Nkiruka Jessica

Abstract

Due to the globalization of markets world over, supply chain management practices have become conduits for high marketing performance for business organizations. This study examined the influence of supply chain management practices on marketing performance of Boutiques in Port Harcourt. A quantitative and causal research design was adopted to take on board the four (4) hypotheses formulated for the study. The population of this study consists of eight hundred and eighty-nine (889) registered Boutiques in Port Harcourt, whose authentic list was derived from the Business Directory of the Rivers State Ministry of Commerce and Industry, and sample size of two hundred and sixty-nine (269) was attained with the Krejcie and Morgan table. A self-structured questionnaire designed in the five-point Likert scale was used to obtained primary data from five hundred and thirty-eight (538) respondents (key informants; sales representatives and customer relationship managers), purposely chosen from the selected two hundred and sixty-nine (269) Boutiques, through a cross-sectional survey. The face validity of the questionnaire was established by professionals consisting of scholars and business practitioners with adequate knowledge of the subject matter. The construct and content validity were confirmed from previous researchers who used it, with slight adjustments. The research hypotheses were tested with the simple regression technique with the aid of Statistical Package for Social Sciences (SPSS) version 22.0. The results show that strategic supplier partnership has a very strong, significant and positive influence on customer patronage and brand awareness, and information sharing has a strong, significant and positive influence on customer patronage and brand awareness. The study therefore concludes that supply chain management practices positively and significantly influence marketing performance of Boutiques in Port Harcourt. Therefore, the study recommen

Keywords

Brand AwarenessBusiness PerformanceCustomer PatronageInformation SharingStrategic Supplier Partnership

References

Abdelsalam, H. & Siddig, B. I. (2014). Supply chain management practices and supply chain performance effectiveness. International Journal of Science and Research (IJSR) · Agus, A., Makhbul, Z. K. K & Hassan, Z. (2008). The Importance of Strategic Supplier Partnership in Supply Chain Management in enhancing Product Quality Performance and Business Performance. Retrieved from: https://www.researchgate.net/publication/286933921 on 27th May, 2022. Ahmad, N. & Saifudin, A.M. (2014). Supply Chain Management in Telecommunication Industry: The Mediating Role of Logistics Integration. International Conference of Technology and Operations Management (ICTOM), Putera World Trade Centre (PWTC), Kuala Lumpur, Malaysia DOI: 10.13140/2.1.3820.8646. Alahmad, Y. (2021). The relationship between supply chain management practices and supply chain performance in Saudi Arabian firms. American Journal of Industrial and Business Management, 11, 42-59. doi: 10.4236/ajibm.2021.111004. Asil, A. N. O. (2005). Small and Medium Enterprises (SMEs) in Nigeria: Problems and Prospects. Retrieved from: http://stclements.edu/grad/gradonug.pdf on 18th April, 2022. Bagozzi, R. P. (1978). Marketing as exchange: a theory of transactions in the marketplace. American Behavioral Scientist, 21(4), 535-556. Binalla, A.A. (2019). Strategic supplier partnership: A source of competitive advantage. Asia Pacific Journal of Multidisciplinary Research, 7(4), 106-111. Caveney, L. (2021). How To Measure Marketing Performance in 2022. Retrieved from: https://www.ruleranalytics.com/blog/inbound-marketing/measuring-marketing- performance/ on 1st June, 2022. Chikere, P. & Poi, E.L. (2021a). Organizational currency and customer service management pharmaceutical industry in Nigeria. Journal on Economics, Finance and Sustainable Development, 48-60. Chikere, P.C.& Poi, E.L. (2021b). Market orientation and brand performance of deposit money banks (dmbs) in south-south Nigeria. Central Asian Journal of Innovations on Tourism Management and Finance, 02(08),14-28. Chopra, S., & Meindl, P. (2001). Supply chain management: strategy. Planning and Operation, 15, 71-85. Coase, R. H. (1937). The nature of the firm. Economica, 4, 386–405. Decker, A. (2022). The Ultimate Guide to Brand Awareness. Retrieved from: https://blog.hubspot.com/marketing/brand-awareness on 8th June, 2022. Djoko, R. Afghan, P., Ismail, S. M., Haizam, M. & Saudi, O.A. (2019) Determinants of supply chain performance: moderating role of firm size in tourism hotel industry in Indonesia, International Journal of Supply Chain Management, 8(1),219-230. eProject Library, (2022). Pricing Strategy and Customer Patronage of Textile Manufacturing Industries. Retrieved from: https://eprojectlibrary.com/shop/pricing-strategy-and- customer-patronage-of-textile- manufacturing- industries/ on 7th June, 2022. Flynn, B.B. Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. & Rao, S.S. (2005). Development and validation of a measurement for studying supply chain management practices. Journal of Operations Management, 23, 618-41. Govindan, K., Azevedo, S. G., Carvalho, H., & Cruz-Machado, V. (2014). Impact of supply chain management practices on sustainability. Journal of Cleaner Production, 85, 212- 225. Grønholdt, L. & Martensen, A. (2006). Key marketing performance measures, The Marketing Review, 6, 243-252. Grønholdt, L., & Martensen, A. (2006). Key marketing performance measures. The Marketing Review, 6(3), 243-252. Gutierrez, A., Kothari, A., Mazuera, C. & Schoenherr, T. (2020). Taking Supplier Collaboration To The Next Level. Retrieved from: https://www.mckinsey.com/business- functions/operations/our-insights/taking-supplier-collaboration-to-the-next-level on 27th May, 2022. Ibrahim, S. B. & Hamid, A. A. (2014). Supply chain management practices and supply chain performance effectiveness. International Journal of Science and Research, 3(8),187-195. Ibrahim, S. B., & Hamid, A. A. (2014). Supply chain management practices and supply chain performance effectiveness. International Journal of Science and Research, 3(8), 187-195. John, G. (1984). An empirical investigation of some antecedents of opportunism in a marketing channel. Journal of Marketing Research, 21, 278–289 Ketokivi, M. & Mahoney, J.T. (2020). Transaction Cost Economics as a Theory of Supply Chain Efficiency. Retrieved from: https://onlinelibrary.wiley.com/doi/abs/10.1111/poms.13148 on 19th April, 2022. Khaliunaa, U. & Ramzani, S.R. (2019). Supply Chain Management Practices and Supply Chain Performance of Apparel Industry of China in the Presence of Emerging Technologies. Retrieved from: http://ijciras.com/PublishedPaper/IJCIRAS1467.pdf on 11th June, 2022. Koh, S. L., Demirbag, M., Bayraktar, E., Tatoglu, E., & Zaim, S. (2007). The impact of supply chain management practices on performance of SMEs. Industrial Management & Data Systems. Kotler, P., & Pfertch, W. (2007). B2B Brand Management. In Russion. Sankt Peterburg. Vershina. Lagos Business School Insight (2022). Why Smes Fail and its Impact on National Development. Retrieved from: https://www.lbs.edu.ng/lbsinsight/why-smes-fail-and-its-impact-on- national-development/ on 18th April, 2022. Lee, K. (2022). Information Sharing: What Is It? How to Do It? Why Does It Matter? Retrieved from:https://www.himss.org/resources/information-sharing-what-it-how-do-it-why-does- it-matter on 29th May, 2022. Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., & Rao, S. S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107-124. Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. & Rao, S.S. (2005). Development and validation of a measurement for studying supply chain management practices. Journal of Operations Management, 23, 618-41. Nimeh, H. A., Abdallah, A. B., & Sweis, R. (2018). Lean supply chain management practices and performance: empirical evidence from manufacturing companies. International Journal of Supply Chain Management, 7(1), 1-15. Nsikan, J., Okon, S., Sylvester, S. & Uduak, A. E. (2019). Supply chain management practices and hospital operational efficiency: The Nigerian example. International Journal of Scientific and Research Publications (IJSRP), 9(7),651-657. Nyakweba, N., Wesonga, J. N., & Bosire, B. E. (2015). An analysis of factors influencing consumer patronage of bars: A survey of bars in Kisii Town’s central business district, Kenya. Journal of Marketing and Consumer Research, 11, 190-202. Office for Victims of Crime, (n.d). Information Sharing. Retrieved from: https://www.ovcttac.gov/taskforceguide/eguide/3-operating-a-task-force/32-information- sharing/ on 6th June, 2022. Okeke, L. N. (2020). Determinants of customer patronage for local food restaurant in Awka metropolis. International Journal of Innovative Social Sciences & Humanities Research 8(3),22-32. Olapoju, P. O. (2019). Supply Chain Management Practices in Nigeria: Developing a framework for Enhancement of SCM for Organizational Performance? Retrieved from: https://www.semanticscholar.org/paper/Supply-Chain-Management-Practices-in- Nigeria%3A-a-for-Olapoju/ on 21th June, 2022. Omar, R., Ramayah T., May-Chuin, L., Sang, T. Y., & Siron, R. (2010). Information sharing, information quality and usage of information technology (IT) tools in Malaysian organizations. African Journal of Business Management, 4(12), 2486-2499. Poi, E. L. & Ihunwo, E. (2021) Maritime transportation and seaport performance in Nigeria. International Journal of Innovations in Marketing and Accounting Research, 9(1),29-42 Poi, E.L. & Nwokah, N.G. (2022). Inventory management and customer satisfaction of petroleum marketing firms in Rivers State: The moderating role of market orientation. Advanced Journal of Accounting, Marketing and Management, 8(2), 1-16. Poi, E.L. & Okwa

More Articles from INTERNATIONAL JOURNAL OF MARKETING AND COMMUNICATION STUDIES

Clickbait Strategies and Influence on Consumer Trust and Behavior

Author: Alaba Tobin-West Diamond, Stella. C. Enyindah PhD, Oyinkepreye Brisibe PhD

Digital Public Relations and Corporate Reputation Management Strategies of Oando, Seplat and Renaissance Africa Energy Companies in Nigeria

Author: Dickson, Lauren Dawari, Prof. Godwin B. Okon, Prof. Richard N. Amadi, Dr. Itieke-Idamieba Harry

Evaluating the Influence of Strategic Health Communication Campaign on Vaccine Hesitancy in Rural Rivers State Communities

Author: Gabriel, Obokuru, Prof. Nsereka, Barigbon Gbara, Dike, Harcourt Whyte PhD, Nwankpa Nduka N. PhD

Integrated Marketing Communications and Subscriber Growth in A Sub-Saharan Telecom Sub-Brand

Author: Rita Korkor Agyei1, Ogochukwu T. Izuchukwu2, Dominic Feboh3, Abiola Idowu4