Organizational Citizenship Behaviour and Corporate Performance of Telecommunication Firms in Port Harcourt, Nigeria

Abstract

Organizations cannot achieve optimum output while depending solely on task performance, contextual performance which has metamorphosed to organizational citizenship behaviour is imperative for the actualization of organization effectiveness. This study investigated the impact of organizational citizenship behaviour on corporate performance in the selected telecommunication firms operating in Port Harcourt, Rivers State. The study also investigated the relationship between some dimensions of organizational citizenship behaviour and measures of corporate performance. A cross-sectional survey approach was used and quantitative method of analysis adopted. Techniques for data analysis used were Spearman’s Correlation Coefficient, Cronbach Reliability Coefficient and (IBM) SPSS. Copies of questionnaire were distributed to the appropriate respondents and data for the research elicited. The population of the study is 64 management personnel of telecommunication industry operating in Port Harcourt who know what citizenship behaviours and their potential outcome entail. The sample size of the study is 62 being the number of management personnel who received copies of questionnaire. Result showed that the relationship between organizational citizenship behaviour and corporate performance is significant at 95% confidence interval. Conclusions drawn from the study is that majority of the selected telecommunication firms in Port Harcourt currently having employees who exhibit citizenship behaviour in their organization. The study recommended that organization should sensitize employees to exhibit courteous, conscientious and sportsmanship behaviour through program and policies, and also be allowed to participate in decision making which ultimately facilitate the achievement of organizational goals of profitability, improved customer service and market share.