Self-Directed Teams and Employee Work Outcome: An Assessment of Team Based Management

Abstract

This paper assesses the relationship between self-directed team and employee work outcome of deposit money banks operating in Rivers State, Nigeria. A survey research design was adopted with the use of structured questionnaire to collect data on the study variables. A total of 113 employees of the deposit money banks were surveyed and the data generated were analyzed through the use of t-statistics. Pearson moment correlation was used to test the stated hypotheses with the aid of Statistical Package for Social Sciences (SPSS). The findings showed that self-directed teams significantly influence employee work, outcome of work place productivity and customer satisfaction. It is therefore important for banks to embrace team formation I order to foster better network of customers and employees. Hence we recommend that employees join teams in the work place as it will assist them to get current and relevant information from shared perspective that will help them to satisfy customers and enhance their productivity.