IIARD International Institute of Academic Research and Development

INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH (IJSSMR )

E-ISSN 2545-5303
P-ISSN 2695-2203
VOL. 10 NO. 7 2024
DOI: 10.56201/ijssmr.v10.no7.2024.pg89.101

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Knowledge Management and Organizational Performance: Evidence from Selected Commercial Banks in Delta State, Nigeria

OKERENU Emmanuel Ewomazino Professor G.O. Demaki

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Abstract

Prior studies had shown that knowledge management affects the performance of organizations; however, studies are yet to show whether knowledge management dimensions of creation, acquisition and sharing affect the performance of commercial banks in Delta State, Nigeria. The knowledge-based theory and descriptive survey research design was employed. Questionnaire was administered on fifty-six (56) employees of selected commercial banks in out of which fifty-four (54) were fully completed and returned. Data obtained were analyzed using descriptive, diagnostic and inferential statistical techniques. Specifically, the regression revealed among others that knowledge acquisition, creation and sharing had significant effect on the performance of commercial banks. Impliedly, when knowledge is well managed, it would lead to increased organizational performance. Given the findings, it was recommended among others that management of commercial banks should strive towards ensuring increased knowledge management practices in the workplace; this can be realized by making sure that knowledge among employees are adequately shared while new knowledge or talents acquired in order to enhance their performance. This study contributes to knowledge by filling the literature gap on what is known about knowledge management and organizational performance, particularly as it concerns commercial banks. In addition, the study contributes to knowledge by affirming that knowledge management dimensions of creation, identification, acquisition and sharing positively and significantly influence the performance of commercial banks in Nigeria.

keywords:

Knowledge identification; Knowledge creation; Knowledge acquisition; Knowledge

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