References
Cook, R. I.; Render, M.; Woods, D. (2000). 'Gaps in the continuity of care and progress on patient safety'. BMJ. 320 (7237): 791–794. doi:10.1136/bmj.320.7237.791. Frenk J (2010). 'The global health system: strengthening national health systems as the next step for global progress'. PLoS Med. 7: e1000089. Johns Hopkins University President William Brody: 'Health Care '08: What's Promised/What's Possible?' 7 September 2007 White F (2015). 'Primary health care and public health: foundations of universal health systems'. Med PrincPract. 24: 103–116. doi:10.1159/000370197. World Health Organization. (2000). World Health Report 2000 – Health systems: improving performance. Geneva, WHO http://www.who.int/whr/2000/en/index.html CRICO Strategies. National Comparative Benchmarking System Report: Medication- related Malpractice Risks. 2016. Kitch BT, Cooper JB, Zapol WM, Marder JE, Karson A, Hutter M, Campbell EG. Handoffs causing patient harm: a survey of medical and surgical house staff. Joint Commission Journal of Quality and Patient Safety, October 2008; 34(10):563-70. The Joint Commission. National Patient Safety Goals. https://www.jointcommission.org/assets/1/6/NPSG _Chapter_HAP_Jan2019.pdf. Accessed October 19, 2018. Joint Commission International. International Patient Safety Goals. https://www.jointcommissioninternational.org /improve/international-patient-safety- goals/. Accessed October 19, 2018. Joint Commission International. Joint Commission International Accreditation Standards for Hospitals, 6e. Oak Brook, IL, USA: Joint Commission Resources, 2017. Solet D, Norvell JM, Rutan GH, Frankel RM. Lost in translation: setbacks and opportunities in physicianto-physicianconversation during patient handoffs. Academic Medicine, 2005;80:1094–1099. Divi C, Koss RG, Schmaltz SP, Loeb JM. Language proficiency and adverse events in US hospitals: A pilot study. International Journal of in Quality Health Care, April 2007;19(2):60-7. United Nations Educational, Scientific, and Cultural Organization . International Literacy Day 2017. http:// uis.unesco.org/en/news/international-literacy-day-2017. Accessed October 5, 2018. Kanj M, Mitic W. Promoting health and development: Closing the implementation gap, Nairobi, Kenya. 7th Global Health Conference on Health Promotion, 2009. Plotnikoff GA. Metaphors: words as bridges and barriers to effectual medicalconversation. The unconscious guidance of metaphors--our medical “common sense”-- can both enhance and hinder effectualconversation between patients and physicians. Minnesota Medicine, July 2004;87(7):42-5. Leonard M, Graham S, Bonacum D. The human factor: The critical importance of effectual teamwork andconversation in providing safe care. Quality and Safety in Health Care, 2004;13(Suppl 1):i85–i90. Haig KM, Sutton S, Whittington J. SBAR: A shared mental model for improvingconversation between clinicians. Joint Commission Journal of Quality and Patient Safety, 2006;32(3):167–175. U.S. Department of Health and Human Services. Office of Adolescent Health. The changing face of America’s adolescents. https://www.hhs.gov/ash/oah/facts-and-stats /changing-face-of- americas-adolescents/index.html. Accessed October 19, 2018. Chaboyer W, McMurray A & Wallis M. Bedside nursing handover: A case study. International Journal of Nursing Practice, 2010; Vol. 16(1):27-34. https://doi.org/10.1111/j.1440 - 172X.2009.01809.Accessed October 19, 2018. U.S. Department of Health and Human Services. National Institute on Aging. Understanding older patients. https:// www.nia.nih.gov/health/understanding-older-patients. Accessed October 5, 2018. Hayward Pater, Marvell Alan, Reynolds Hayley, Stewart Sue: Travel and Tourism, Heinemann Educational Publishers, 2005 Ardila, J. A. G., & Neville, J. (2002) Sociolinguistic and didactic considerations on English- Spanish cross-cultural awareness Axtell, R. E. (Ed.). (1993). Do’s and taboos around the world. John Wiley & Sons •Conrady, Roland and Buck, Martin, Ed.: Trends and Issues in Global Tourism. Berlin: Springer, c2008. •http://www.ucm.es/info/circulo/no9/ardila.htm •http://www.citehr.com/30338-grooming-standards.html#ixzz20Ogx5yHj •http://www.mindtools.com/pages/article/Body_Language.htm Kaul, Asha. Businessconversation New Delhi: Prentice-Hall of India Pvt. Ltd, 1998 Kumar, Sanjay and Lata, Pushp:conversation Skills, Ist Edition, Oxford University Press. Chhabra, T.N.: Businessconversation, 6th Edition, Sun India Publishing, New Delhi Sinha, K.K.: Businessconversation, Galgotia Publishing Company, New Delhi Nawal, Mallika: Businessconversation, Cingage India Pvt. Ltd., New Delhi
