Artificial Intelligence Adoption and Administrative Effectiveness Among Pentecostal Churches in South-East Nigeria
Abstract
This study examined artificial intelligence (AI) adoption and administrative effectiveness among Pentecostal churches in South-East Nigeria. A quantitative cross-sectional survey design was adopted, with 240 respondents drawn from Pentecostal churches across Abia, Imo, Enugu, Anambra and Ebonyi States. Respondents comprised senior pastors, administrative secretaries, media/ICT personnel, finance/account personnel, and pastors/heads of departments. The study assessed AI awareness, AI adoption, administrative automation, financial management, communication, decision-making, administrative effectiveness, challenges to adoption and general perceptions of AI. The supplied dataset classified 80 respondents (33.3%) each as low, moderate and high AI adopters. Higher adoption was consistently associated with greater use of AI in administrative automation, financial management, communication and data-supported decision-making, as well as higher administrative-effectiveness scores. Major challenges included skill gaps, cost, internet/connectivity limitations, resistance to change and data-privacy concerns. The study concludes that AI adoption is strongly associated with administrative effectiveness, while emphasizing that the cross-sectional design does not establish causation. Responsible adoption requires AI literacy, adequate infrastructure, data governance, human oversight and clear organizational policies.
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