Effect of Data Communication Technologies on Public Service Delivery
Abstract
The study examined the effect of data communication technologies on public service delivery. Specifically, the study seeks to: examine the effect of internet connectivity on public service delivery; determine the influence of electronic data management systems on public service delivery; assess the effect of mobile communication technologies on public service delivery; examine the relationship between cloud computing technology and public service delivery; evaluate the contribution of cybersecurity and data protection systems to effective public service delivery. This study adopted a conceptual review method. Based on the conceptual review, the findings revealed thus: Internet connectivity has a positive effect on public service delivery. Electronic data management systems have a positive effect on public service delivery. Mobile communication technologies have a positive effect on public service delivery. Cloud computing technology has a positive effect on public service delivery. Cybersecurity and data protection systems have a positive effect on public service delivery. The study recommended that the government should invest in reliable internet infrastructure to improve connectivity and ensure that digital public services are accessible to citizens across urban and rural areas. Government agencies should expand mobile-based service platforms to improve citizen engagement and provide convenient access to public services.
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