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Effect of Technical Qualification on the Quality of Service Delivery in Federal Ministries in Cross River State, Nigeria

1Chukwunenye Chinonso Chidera, 2Edet Samuel Etim

Abstract

This study examines the effect of technical qualification on the quality of service delivery in Federal Ministries in Cross River State, Nigeria. The increasing demand for efficient public service has heightened the need for competent employees with the requisite expertise, educational qualifications, professional certifications, and practical skills. However, concerns persist regarding poor service delivery resulting from inadequate technical competence, inappropriate staff placement, and insufficient professional development. Guided by Max Weber's Bureaucratic Theory, the study investigates how employee expertise, educational qualification, professional certification, and skills influence quality service delivery in selected Federal Ministries. Secondary data collection method was used in collection of data. The study is expected to reveal that technically qualified personnel significantly enhance service efficiency, responsiveness, reliability, and customer satisfaction. The findings will provide policymakers and administrators with empirical evidence for strengthening merit-based recruitment, continuous professional development, and competency-based promotion within the Nigerian public service.

Keywords

Technical qualificationemployee expertiseeducational qualificationprofessional certificationskillsquality service deliveryFederal Ministries.

References

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