Assessment of Airport Facility Management Services At Murtala Muhammed International Airport (MMIA), Lagos, Nigeria

Abstract

Airport facility management services are essential for ensuring operational efficiency, passenger satisfaction, security, sustainability, and infrastructural functionality within modern aviation systems. This study assessed airport facility management services at Murtala Muhammed International Airport , Lagos, Nigeria, with emphasis on maintenance culture, passenger service quality, safety systems, sanitation management, infrastructure adequacy, and operational efficiency. The study adopted a descriptive cross-sectional research design using both quantitative and qualitative approaches. Data were collected through structured questionnaires administered to airport users, airline staff, facility management personnel, and aviation stakeholders. Secondary data were obtained from relevant aviation reports, policy documents, and scholarly publications. Descriptive and inferential statistical analyses were employed to analyze the data. Findings revealed that although MMIA has experienced infrastructural improvements in recent years, several deficiencies remain in the areas of preventive maintenance, crowd management, baggage handling systems, terminal cleanliness, power supply reliability, and airside facility management. The study also found that inadequate funding, bureaucratic delays, poor maintenance culture, and insufficient technological integration significantly affect the effectiveness of facility management operations at the airport. Furthermore, passengers expressed moderate dissatisfaction with waiting times, terminal comfort, sanitation standards, and customer service responsiveness. The study concluded that effective airport facility management remains a critical determinant of operational performance and passenger experience at MMIA. It recommended the adoption of integrated smart facility management systems, regular preventive maintenance schedules, public-private partnerships, improved staff training, and enhanced monitoring mechanisms to improve service delivery and sustainability. The study contributes to existing literature on aviation infrastructure management and provides evidence-based recommendations for policymakers, airport authorities, and facility managers in Nigeria.

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