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E-Governance and Transparency in Federal Inland Revenue Service, Port-Harcourt Branch, 2014-2025

Onyemachi, Chidinma Onyinyechi, Chukwunonye Abovu Akujuru, Ph.D, and Egobueze, Anthony Ph.D

Abstract

This study investigates the influence of e-governance initiatives on transparency and taxpayer trust in the operations of the Federal Inland Revenue Service (FIRS), Port Harcourt branch, between 2014 and 2025. [cite: 9] Grounded in Institutional Theory, the research provides insights into the adoption and effectiveness of digital platforms in public administration. [cite: 9] A survey research design was employed, utilizing both primary and secondary data. [cite: 10] Out of 169 questionnaires distributed to taxpayers and FIRS employees, 160 valid responses were analyzed. [cite: 11] Descriptive statistics using arithmetic mean were applied to assess the relationships between e-governance initiatives, transparency, taxpayer engagement, access to tax information, accountability, and trust. [cite: 12] Findings indicate that e-governance initiatives enhance transparency, improve access to tax information, strengthen taxpayer engagement, and build trust in FIRS. [cite: 13] Digital platforms also reduce corruption, increase accountability, and improve efficiency in tax services. [cite: 14] The study recommends strengthening digital infrastructure, staff training, taxpayer education, cybersecurity, and continuous monitoring of e-governance systems. [cite: 15]

Keywords

E-GovernanceTransparencyTaxpayer TrustFederal Inland Revenue ServiceArithmetic MeanDigital Platforms

References

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