Workplace Bullying and Service Delivery in Nigeria: A Prognostic Analysis of Nigerian Public Sector. From, 2010 – 2025.
Abstract
The paper investigated and interrogated the relationship between workplace bullying and service delivery in Nigerian public sector. Workplace bullying has skyrocketed to a very high level globally in both developed and developing nations. The aim of every public enterprise is to provide essential services for the betterment of humanity. The study gave a conceptual explication of workplace bullying, service delivery. The study adopted the motivational theory of Mc Gregor theory X and Y. The study made use of secondary data and content analysis was used to analyze data. The study identified what constitutes workplace bullying; its impact to individual and the organization were also examined. The survey discovered that there is a strong relationship between workplace bullying and service delivery in the public sector. Premise on the fact that bullying has a lot of disadvantages basically a bullied worker is not happy and has a very low morale to work because he / she is not motivated. This will lead to decrease in productivity and decline in service delivery. Service delivery (productivity) will be reduced owing to certain factors which includes, lack of moral, humiliation, anger, anxiety, depression, emotional health challenges, legal actions, ill-health, lackadaisical and non-chalant attitude of people to avoid work based on the toxic workplace. In a bid to curb the menace of workplace bullying the following recommendations were made, strong institutions and legislations to seek for redressed, strong friendly labor union, free public opinion, close supervision to monitor people closely to mention but few.
Keywords
WorkplaceBullyingService Deliveryand Prognostic
References
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