Design and Development of a Medical Appointment and Evaluation Management Model

Simeon; Izon-ebi Friday; Dr Promise Nlerum

doi:10.56201/ijcsmt.v11.no1.2025.pg68.83

📄 Download Paper

Design and Development of a Medical Appointment and Evaluation Management Model

Simeon, Izon-ebi Friday, Dr Promise Nlerum

Abstract

The healthcare sector is pivotal to individual well-being, where lapses in clinical services can lead to significant harm. This study emphasizes the necessity of placing patients at the forefront of healthcare delivery, which involves enhancing transparency regarding patient complaints and improving appointment scheduling systems. The research present the development of a Medical Appointment and Evaluation Management Model, leveraging modern technologies to address common challenges in traditional appointment methods, such as patient no-shows, inefficiencies, and communication breakdowns. The methodology adopted for this project is the Object-Oriented Analysis and Design Methodology (OOADM). The system is a web-based application designed for seamless appointment management, utilizing programming languages like HTML, CSS, and JavaScript for front-end development, while employing MySQL for secure health record management, and PHP for back-end development. The model resulted in a significant decrease in no-show rates. The Medical Appointment and Evaluation Management Model highlight the importance of technology integration in healthcare systems for improved patient satisfaction and operational performance. Future research should explore the long-term impacts of these systems and potential technological advancements.

Keywords

Medical Appointment SchedulingPatient-Centered CarePatient SatisfactionNoShow RateHealthcare Information SystemsWeb-Based Application.

References

Adebayo, A., Agbaje, M., & Adebiyi, A. (2014). Dependable Online Appointment Booking System for NHIS Outpatient In Nigerian Teaching Hospitals. International Journal of Computer Science & Information Technology, 6(4). Ashwini, B. (2019). Visiting Monitoring System. International Journal of Engineering and Technology, 8(5):2278-0181 Chiara .P. Salvatore D. Gallo G. & Cipollini .F. (2018). Using Overbooking to Manage No- Shows in an Italian Healthcare Center. BMC Healthcare Services Research 18(1) DOI: 10.1186/s12913-018-2979-z Fournier .P Jobin M.H & Lapointe L (2021). Lean Implementation in Healthcare. Production Planning and Control vol 34(6):493-505. https://doi.org/10.1080/09537287.2021.1938730. Lima R.M, Dinis-Carvalho J., Souza T., Vieira E & Goncalves B (2021). Implementation of lean in Healthcare Environments: An update of systematic Reviews. International Journal of Lean Six Sigma 12(1); 2040-4166. Marbouh .D, Khaled .I, Al Shariqiti K & Al Taminimi M (2020). Evaluating the Impact of Patient No-show on Service Quality. Risk Management and Healthcare Policy Vol 13, 509-517. Maryam .T. (2018). Online polyclinic appointment and database management system. Master’s thesis, 43 pages, appendices 1 page. Miao R, Lu,Yun Cao & Du .Q (2020). The High-Performance Work System, Employee Voice and Innovative Behavior: The Moderating Role of Psychological Safety. International Journal of Environmental Research and Public Health, vol 17(14):1150, doi: 10.3390/ijerph17041150. Nazia & Sarda (2014). Online Appointment Scheduling System for Hospitals-An Analytical Study, International Journal of Innovations in Engineering and Technology, Vol. 4(1). Rivas J (2020). Advanced Access Scheduling in Primary Care: A Synthesis Of Evidence. Journal of Healthcare Management, DOI: 10.1097/JHM-D-19-0004. Savva .C. & Keskinocak .P. (2019). A Review of the Healthcare Management (Modeling) Literature. Manufacturing And Service Operations Management 22(1); 59-72, Issn 1523-4614. Sherly .I. (2016). Online Appointment Reservation And Scheduling For Healthcare: A detailed study. International Journal of Innovative Research in Computer and Communication Engineering, 4(2). Su-Ying, .L, Stults .C, Jones V.G, Huang Q, Sutton J, Tennyson .G, & Albert S.C. (2022). The Effects of Behavioral Economics Based Nudge on Online Scheduling and Appointment Completion: Observational study. JMIR Human Factors”, 9(1):1, Doi: 10.2196/34090. Zety .M.Z., .A, Satari .B & Rahman N.A. (2020). Face Recognition for Security Efficiency in Managing and Monitoring Visitors of an Organization. International Symposium on Biometrics and Security Technology (ISBAST), IEEE. https://doi.org/10.1109/ISBAST.2014.7013101 .

Design and Development of a Medical Appointment and Evaluation Management Model

Abstract

Keywords

References

More Articles from INTERNATIONAL JOURNAL OF COMPUTER SCIENCE AND MATHEMATICAL THEORY