Staff Recruitment, Hiring Procedures and Service Delivery in Rivers State Television
Abstract
Staff recruitments and hiring procedures are very important aspect of a public organization because, its effects on an organization is felt in the quality of service delivery. This study examined staff recruitment, hiring procedures and service delivery in Rivers State Television (RSTV). The study adopted the Institutional Theory as its theoretical framework. The social survey research design was employed as the method for gathering and analyzing data. The population of the study consisted of 115 staff of the RSTV as furnished from the office of the Director of Administration. Sample size was 89, determined by using the Taro Yamene formula. Major instrument for data collection was a 4-point Likert Scale Questionnaire administered and retrieved from the 89 respondents. Collected data were analyzed using simple percentages while hypothesis was tested by the Spearman Rank Order Correlation Coefficient using T-test. The study found that recruitment practices and hiring procedures have significant effect on the quality of service delivery in Rivers State Television. The study concludes that; the RSTV can attract talented individuals that will advance the quality of service delivery by ensuring and adhering to transparent and comprehensive recruitment and hiring procedures that align with best practices. The study thus, recommends that; recruitment heads should utilize modern, unbiased recruitment techniques that seeks to implement strategic recruitment and hiring procedures which focuses on attracting diverse talents within the purvey of the organization.
Keywords
RecruitmentHiringHuman ResourcesServicesDelivery
References
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