IIARD International Institute of Academic Research and Development

Journal of Business and African Economy (JBAE )

E-ISSN 2545-5281
P-ISSN 2695-2238
VOL. 10 NO. 4 2024
DOI: 10.56201/jbae.v10.no4.2024.pg146.159

---

Emotional Intelligence and Employees’ Performance in Guarantee Trust Bank, Uyo, Akwa Ibom State, Nigeria: The Social Skill Perspective

Dr Effiong E. Ebieme, Ebere N. Udoh, Grace U. Adoga, Dr Emmanuel S. A. Daomon

---

Abstract

The study was conducted to assess the relationship between social skill which is an aspect of Emotional Intelligence and the performance of employees in Guarantee Trust Bank, Uyo, Akwa Ibom State. Survey research design was employed. Population of the study was 92. The entire population was used as the sample size owing to its small nature. Primary and secondary sources of data were employed for the study. Modified Likert scale was used as the instrument for collecting data and they were administered to the respondents in their respective offices. Pearson product moment correlation statistical too, was used in testing the studied hypothesis. Findings revealed an R-value of 0.68 which is greater than the critical R-value of 0.217. It was therefore concluded that social skill significantly relates to employees’ performance in Guarantee Trust Bank, Uyo, Nigeria. As recommendation, management of Guarantee Trust Bank should organise get-together, parties, picnics and other social events to enable their employees acquire social skill.

keywords:

Emotional Intelligence, Social skills, Employees’ Performance

---

References:

Cherry, K. (2018). IQ vs EQ: Which one is more important? http:www.verywellmind.com/i-or-
eq-which-one-is-more-important-2795620 (Retrieved on 29 September 2024).
Cherry, K. (2018b). 5 components of emotional intelligence. http://www. verywellmind.com
/components-of-emotional-intelligence-2795438 (Retrieved on 30 September 2024).
Cherry, K. (2020a). What is emotional intelligence? http://www.verywellmind. com/what- is-
emotional-intelligence-2795620 (Retrieved on 30 September 2024).
Doyle, A. (2011). 5 social skills for workplace success. http://www.the balance careers.com/top

(Retrieved on 30 August 2024).
Ebieme, Effiong E. and Imagha, Orok A. and Robert, Oto-Obong G. and Atakpo, Ebiere
U. (2024) Self-Awareness and Business Educators’ Job Performance in Federal
Universities, South-South, Nigeria. International Journal of Business and Management
Review, 12 (3). pp. 18-38
Faltas, I. (2017). Three theories of emotional intelligence. http://patimes.org/ theorys-emotional-
intelligence (Retrieved on 10 October 2024).
Goleman, D. (2005). Emotional intelligence: Why it can matter more than IQ (10 Anniversary
Ed.) Bantam books, New York, 106p.
Gontur, S. and Dekom, H. (2017). The impact of emotional intelligence on the performance of
local government employees in Plateau State, North Central Nigeria. International Journal
of Social Sciences, 3 (7): 245-253
Houston, E. (2019). The importance of emotional intelligence. http://www.positive
psychology.com/importance-of-emotional-intelligence.eq.htm (Retrieved on 15 August
2024).
Hua, K. P. (2019). The value of social skill and self-awareness toward job satisfaction. 2nd
International conference on the future of Asean (ICOFA), no.2, Tehran, Iran, 253p.
Imagha, O. and Ebieme E. (2024). Evaluating the Influence of Self-Regulation on Job Performance
in Champion Brewery, Plc, Uyo, Akwa Ibom State, Nigeria. International Journal of
Research and Scientific Innovation, 11 (6), 440-456
Imagha, O. A., Akpan, A. P. and Williams, A. J. (2024). WorkLife Balance of Female Nurses in
University of Uyo Teaching Hospital: The Personal Life Perspective. British Journal of
Management and Marketing Studies 7(2), 167-180
Kumar, S. and Kant, R. (2012). Emotional intelligence of secondary school teachers in relation to
their professional development. Asian Journal of Management Sciences and Education, 1
(1):28-40.
Landry, L. (2019). Why emotional intelligence is important in leadership. http://www.why-
emotional-intelligence-is-important-in-leadership. (Retrieved on 15 November 2023).
Marembo, M. and Chinyamurindi, W. T. (2018). Impact of demographic variables on emotional
intelligence levels amongst a sample of early career academics at a South African higher
education institution. South African Journal of Human Resource Management, 49 (8):31-
Mayer, J. D., and Roberts, R. D. and Barsade, S. G. (2008). Human abilities: Emotional
intelligence. http://doi.io.//annurev.psy/59.1030006. 093646 (Retrieved on 13 October
2023).
Mohamad, M. and Jais, J. (2015). Emotional intelligence and job performance: A study among
Malaysian teachers. 7th International Economics and Business Management Conference
Proceedings, no. 8, pp.287-315, University of Education, Malaysia, from 5- 6 October
2015, 287p.
Moore, C. (2019). Emotional intelligence skills and how to develop them. http://www.positive
psychology.com/emotional-intelligence-36383 (Retrieved on 27 November 2023).
Orluwene, G. W. and Wachukwu, T. (2014). Dimensions of emotional intelligence as predictors
of job involvement among teachers. International Journal of Development and Emerging
Economics, 2 (1): 8-18.
Ovans,
A.
(2015).
How
emotional
intelligence
became
a
key
leadership
skill.
http://www.google.com/amp/s/hbr.org (Retrieved on 28 November 2023).
Patrick, N. J. (2008). Social skills for teenagers and adults with sperger syndrome. Jessica Kinsley
Publishers, London and Philadelphia, 115p.
Riopel, L. (2019). Goleman and other key names in emotional intelligence research. http://www.
positive
psychology.com/emotional-intelligence-research-eq.htm
(Retrieved
on
5
November 2023).
Salovey, P., Bracket., M. A. and Mayer, J. D. (2007). Emotional intelligence: Key readings on the
mayer and salovey theory. Port chester, Dude publication: New York, 102p.
Segal, J., Smith, M., Robinson, L. and Shubin, J. (2019). Improving emotional intelligence (EQ).
http://helpguide.org/articles/mental.health/emotional-intelligence-eq.html. (Retrieved on
13 October 2024).
Serrat, O. (2017). Understanding and developing emotional intelligence: In knowledge solutions.
http://doi.org/10.1007/978-981-10-0983-9-37 (Retrieved on 20 October 2024).
Scher, J. (2013). Interpersonal skills influence job performance. http://www.whatthey. think.com
/aritcles/6389/interpersonal-skills-influence-job-performance. (Retrieved on 30 November
2023).
Scuderi, R. (2014). Emotional intelligence: Why is it important? http://www. lifehack.org/
article/communication/emotional-intelligence-why important.html (Retrieved on 5
September 2024).
Srivastava, K. (2013). Emotional intelligence and organisational effectiveness. Industrial
Psychology Journal, 22 (2):97-99.
Ugoani, J. N. N., Amu, C. U. and Kalu, E. O. (2015). Dimensions of emotional intelligence and
transformational leadership: A correlation analysis. Periodicity 6 (2): 23-36.
Witt, G. R. and Ferris, L. A. (2003). Social skill as moderator of the conscientiousness performance
relationship: Convergent results across four students. Journal of Applied Psychology, 88
(2):809-820.

DOWNLOAD PDF

---

Back