IIARD International Institute of Academic Research and Development

Journal of Business and African Economy (JBAE )

E-ISSN 2545-5281
P-ISSN 2695-2238
VOL. 10 NO. 3 2024
DOI: 10.56201/jbae.v10.no3.2024.pg73.96

---

Reward And Compensation on Employees’ Contextual Performance in The Selected Money Deposit Banks in Southeast, Nigeria

Ndubuisi, Ohakalam. C., Dr. Mrs Abigail Eke and Ariwa Florence Onyinye

---

Abstract

The study examined the effect of reward and compensation on employees’ customer service delivery quality. A study of selected Deposit Money Banks in South East, Nigeria. The study adopted survey research design using primary source of data through the administration of questionnaire. Descriptive statistics were used to analyze all the objectives of the study while the simple regression analysis was used to test all the hypothesis with the aid of statistical packages for social sciences (SPSS) version 23. The findings revealed that reward and compensation had a positive and significant effect on employee’s customer service delivery quality on the selected Deposit Money Banks in South-east Nigeria. The study concluded that reward and compensation had a positive and significant effect on employees’ performance in Deposit Money Banks in South- east Nigeria. However, the study recommended that Money Deposit Banks need to uphold their reward and compensation as it is having a positive and significant effect on their employees’ contextual performance.

keywords:

reward and compensation, deposit money banks, south east, Nigeria, simple

---

References:

Abdel, A. M. H., Hassan, E. M. H. & Mohammed, A. E. S. (2021). Effect of educational program
about talent management for nursing managers on their job affiliation and organizational
excellence. Egyptian Journal of Health Care, 12(2), 718–740.
Abdul-Jaleel, S. & Millian, A. T. (2017). Effects of compensation on the work performance of
junior staff of the University of Cape Coast, Ghana. International Journal of Academic
Research in Business and Social Sciences, 7(9), 244-257.
Abdullah, S. S. A., Mohammad, A. A. & Abeer, F. A. (2020). The impact of talent management
strategies on the employees’ performance in the Ministry of Social Affairs and Labour
MOSAL in the State of Kuwait. Modern Applied Science, 14(7), 50-59.
Abdurrohman, F., & Kadiyono, A. (2016). Getting prepared: Employee readiness for changes. In
D. Muchtar et al. (Eds.), Proceedings of the 1st International Conference on Finance
Economics and Business, ICOFEB.
Abeeha, B. & Bariha, B. (2012). Effects of employees training on the organizational competitive
advantage: Empirical study of Private Sector of Islamabad, Pakistan. Far East Journal of
Psychology and Business. 6(1), 45-58.
Abraham, S. (2011). Talent management strategies of an international bank in the Middle-East.
Review of Applied Socio- Economic Research, 13(1), 36-51.
Ballesteros, R. S. et al., (2010). Talents; the key for successful organisation. Linnaeus School of
Business & Economics, Linnaeus University, 1(1), 51 – 53.
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of
Management, 17(1). 99-120.
Bashir, A. H. (2021). Effect of talent management on employee performance of selected
commercial banks in Abuja, Nigeria. World Journal of Management and Business Studies,
1(3), 169-188.
Becker G: (1964). Human Capital. 2nd edition. Columbia University Press, New York;
Becker, B. E. & Huselid, M. A., (2006). Strategic human resources management: Where do we go
from here?” Journal of management, 32(6), 898-925.
Bersin, J. (2010). Talent management, what is it, why now. Hay Acquisition Company 1, Inc.
Besongntor, O. (2018). Effects of reward on employee performance in Cameroon development
Corporation, Limbe-Cameroon. Thesis Centria University of Applied Sciences Business
Management.
Bethke-Langenegger, P., Mahler, P. & Staffelbach, B. (2011). Effectiveness of talent management
strategies. European Journal of International Management, 5(5), 524-539.
Bhatti, N. K. (2014). Human resource management factors and service recovery performance in
Malaysian life insurance industry. European Journal of Training and Development, 38(6),
524-552.
Blackman, D., & Kennedy, M. (2013). Talent management: Developing or preventing knowledge
and capacity. National Institute for Governance, University of Canberra.
Brewster, C. & Mayrhofer T, (2012). International human resource management. London, UK:
Chartered Institute of Personnel and Development.
Bruktawit, M. A. (2017). Effect of compensation and reward on employee performance: The case
of management sciences for health – Ethiopia. A Thesis Submitted to St. Mary’s University
School of Graduate Studies in Partial Fulfillment of the Requirements for the Degree of
Master of Business Administration (MBA), Addis Ababa, Ethiopia.
Bussin, M. (2013). Performance management and reward in emerging markets. In S. Bluen (Ed.),
Talent management in emerging markets. Cape Town: Knowres Publications.
Calvin, O. Y. (2017). The impact of remuneration on employees’ performance: A study of Abdul
Gusau Polytechnic Talata-Mafara and State College of Education Maru, Zamfara State.
Nigerian Chapter of Arabian Journal of Business and Management Review. 4(2), 36-51.
Campbell, M. & Smith, R. (2014). High-potential talent: A View from inside the leadership
pipeline.
Center
for
Creative
Leadership.
Retrieved
October
2022,
from:
www.ccl.org/leadership/pdf/research/highpotentialtalent.
Cappelli, P. (2008). Talent management for the 21st century. Harvard Business Review, 86(3), 74-
Chai, W. X., Chan, J. Y., Koh, C. K., Ngo, S. L. & Teh L. L. (2020). Impact of talent attraction,
talent development and talent retention on job satisfaction in hospitality industry. A Final
Year Project Submitted in Partial Fulfillment of the Requirement for the Degree of Bachelor
of Business Administration (HONS), Universiti Tunku Abdul Rahman, Faculty of Business
and Finance, Department of Business.
Davis, S. & Albright, T. (2013). An investigation of the effect of balanced scorecard
implementation on financial performance. Management Accounting Research, 15(2), 135-
Deloitte, R. (2004). Talent management model, the Develop-Deploy-Connect (DDC). Retrieved
20th November 2022 from Https://Doi.Org/10.4324/9780203865682
Dessler, G. (2006). Human resource management a New Delhi prentice. Hall of India private
limited.
Dessler, G. (2014). Fundamentals of human resource management (3rd Ed.). Boston: Pearson
Education Inc.
Devine, M., & Powell, M. (2008). Talent Management in the Public Sector. 360 The Ashridge
Journal, 1-6.
Dobre, O. I. (2013). Employee motivation and organizational performance. Review of Applied
Socio-Economic Research, 5(1), 53-60.
Drucker, P. F. (1954): Management challenges for the first century. New York. Hoper Business.
Du Plessis, L., Barkhuizen, N., Stanz, K. & Schutte, N. (2015). The management side of talent:
causal implications for the retention of generation Y employees. The Journal of Applied
Business Research, 31(5), 1767-1780.
Ebeguki, I., Opeyemi, J., Friday, I. & Dibia P. (2022). Employees’ retention strategies and
organisational performance. Academy of Entrepreneurship Journal, 28(5), 1-12.
El Dahshan, M.E., Keshk, L. I. & Dorgham, L. S. (2018). Talent management and its effect on
organizational performance among Nurses at Shebin EL-Kom Hospitals. International
Journal of Nursing, 5(2), 108-123.
El Nakhla, M. O. (2013). The availability of talent management components from employees’
perspectives. Master Thesis in Business Administration. Islamic University of Gaza.
Enyioko, V. U., & Ikoro, E. I. (2019). Effects of compensation plan on employee performance in
the telecommunication industry: A Study of MTN Nigeria. International Journal of
Economics and Business Management, 4(6), 21-34.
Ernst, S. & Young, E. (2018). The future of talent in banking: Workforce evolution in the digital
era. Bank Governance Leadership Network.
Eshetu M. W. (2016). Effects of training on employee performance: The case of Hidassie Telecom
Share Company, Addis Ababa, Ethiopia. A Thesis Presented in Partial Fulfilment of the
Requirements of the Degree of Masters of Business Administration (MBA), St. Mary's
University School of Graduate Studies, Addis Ababa, Ethiopia.
Ezeani, N. E. & Oladele, R. (2013). Implications of training and development programmes on
accountants’ productivity in selected business organizations in Onitsha, Anambra State,
Nigeria. International Journal of Asian Social Science, 3(1), 266-281.
Faruna, H. A. (2018). Impact of talent management on employees’ performance in Ceramic Firms
in Kogi State. A Thesis Submitted to the College of Management and Social Sciences Salem
University, Lokoja, Nigeria in Partial Fulfillment of the Requirements for the Award of
Master Degree M.Sc in Business Administration, Department of Business Administration,
Salem University, Lokoja, Nigeria.
Habtamu, A. (2018). Effect of compensation on employee productivity in the case of Kality foods
manufacturing factory, Addis Ababa. A Thesis Submitted to the Department of Business &
Management for the Partial Fulfillment of the Requirements for the Degree of Masters of
Business Administration in Industrial Management, Addis Ababa Science and Technology
University.
Harvat, A. (2009). War of talent facu

DOWNLOAD PDF

---

Back