IIARD International Institute of Academic Research and Development

RESEARCH JOURNAL OF MASS COMMUNICATION AND INFORMATION TECHNOLOGY (RJMCIT )

E-ISSN 2545-529X
P-ISSN 2695-2475
VOL. 10 NO. 4 2024
DOI: https://doi.org/10.56201/rjmcit.v10.no4.2024.pg1.16

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Effect of Communication Tools on Remote Workforce Management for Improved Operational Efficiency of Mobile Telecommunication Network (MTN) and Global Communication Limited (Globacom) in South-South, Nigeria

Otuokere, Ifeanyi Charles, Emerole, Okwudili B., and Osuala, Alex E.

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Abstract

This study examined the effect of communication tools in remote workforce management for improved operational efficiency of Mobile Telecommunication Network (MTN) and Global Communication Limited (GLOBACOM) in South-South, Nigeria. The study adopted descriptive survey research design through the usage of a well-structured electronic questionnaire using Google forms, primary sources of data and a total population of 8,479 workforce of the two (2) selected telecommunication firms. Taro Yamen’s formula was employed to select a sample size of 800 of the two (2) selected telecommunication firms. However, 773 duplicates of the questionnaire were properly filled and returned; hence, 773 respondents became the valid sample size (respondents) of the study. Data were measured using a 5-point Likert Scale Descriptive Index while data were analyzed with descriptive statistics such as frequency and percentage distribution. The hypothesis was tested using simple linear regression. The result of the findings revealed that communication tools have significant effect on operational effectiveness of the two selected mobile telecommunication firms. Based on this, the study concludes that remote workforce management is related to the evaluation of employee productivity because it helps companies, such as telecom companies like MTN and GLO, and their respective line managers, ascertain whether workers are

keywords:

Remote Workforce Management, Organizational Performance, Communication Tools, Operational Effectiveness, Telecommunications,

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