IIARD International Institute of Academic Research and Development

RESEARCH JOURNAL OF MASS COMMUNICATION AND INFORMATION TECHNOLOGY (RJMCIT )

E-ISSN 2545-529X
P-ISSN 2695-2475
VOL. 6 NO. 2 2020

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Influence of Application End-User Satisfaction and Appropriateness of Information Generated by Management Information Systems on Decisions-Making in Universities in Southwestern Nigeria

OLADAPO Oludare Samuel, Ph. D

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Abstract

This study investigated the influence of Application End-user Satisfaction (AES) about Management Information Systems (MIS) and Appropriateness of Information Generated (AIG) by MIS on Tactical Decision-Making (TDM) and Strategic Decision-Making (SDM) in universities in Southwestern Nigeria. Bertalanffy’s systems theory provided the framework, while survey design of the correlation type was adopted. Three federal and three private universities were selected. Proportionate random technique was used to select 1204 students, 359 lecturers and 91 management staff respectively. Scales, questionnaires, key informant interviews were the data collection instruments. Quantitative data were analysed using Pearson Product Moment Correlation and Multiple Regression at 0.05 level of significance while qualitative data were content analysed. There were significant correlation between AES (r = 0.09) and AIG (r = 0.37) on TDM; AES (r = 0.18) and AIG (r = 0.58) on SDM; AES and AIG had significant joint influence on TDM (R2 = 0.12, F(2, 108) = 8.71) and SDM (R2 = 0.33, F(2, 108) = 27.43). (R2 = 0.46, F(2, 108) = 48.29) thereby contributing 12.0% and 33.0% to their variances respectively. The AIG had significant relative contribution to TDM (ß = 0.37, t = 4.04) and SDM (ß = 0.57, t = 7.05). Appropriateness of information generated by MIS and Application End-user Satisfaction about MIS influenced tactical and strategic decisions-making among universities in Southwestern Nigeria. Universities authorities should ensure high quality structure of management information systems so as to be in tune with the best global practice in institutional management

keywords:

Management Information Systems, Appropriateness of Information Generated, Applications End-user Satisfaction, Strategic Decision-Making, Tactical Decision- Making

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