IIARD International Institute of Academic Research and Development

WORLD JOURNAL OF INNOVATION AND MODERN TECHNOLOGY (WJIMT )

E-ISSN 2504-4766
P-ISSN 2682-5910
VOL. 9 NO. 4 2025
DOI: 10.56201/wjimt.v9.no4.2025.pg134.152

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Digital Workflow Automation and Staff Productivity in Selected Public Tertiary Institutions in Delta State, Nigeria

ONOJAIFE, Caroline PhD

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Abstract

The study investigated Digital Workflow Automation and Staff Productivity in Selected Public Tertiary Institutions in Delta State, Nigeria. Three questions were asked leading to the formulation of three hypotheses to guide the study. A descriptive survey design was employed, with a population of 2150, the sample size of 337 obtained using the taro Yemenis techniques. The instrument used was questionnaires distributed across five tertiary institutions, including three state universities, one polytechnic, and one college of education. A total of 288 completed questionnaires were returned, representing an 86% response rate. Data were analyzed using multiple regression analysis with the aid of SPSS. The findings reveal that SDL has a negative impact on productivity, CCA positively affects productivity, and MISS also negatively impacts productivity. These results suggest that while digital literacy is important, its direct application in enhancing productivity may require better integration and context-specific adaptation. On the other hand, adaptability to change and management support are key drivers of productivity. Based on these findings, the study recommends enhancing digital literacy programmes by making them role-specific, fostering a culture of adaptability to digital change through change management strategies, and improving the management's infrastructure and technical support systems to better align with productivity goals.

keywords:

Digital Workflow Automation, Staff Productivity, Digital Literacy, Change

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