IIARD International Institute of Academic Research and Development

WORLD JOURNAL OF ENTREPRENEURIAL DEVELOPMENT STUDIES (WJEDS )

E-ISSN 2579-0544
P-ISSN 2695-2483
VOL. 10 NO. 3 2025
DOI: 10.56201/wjeds.v10.no3.2025.pg1.19

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Workforce Diversity and Organizational Performance in Bayelsa Telecommunication Sector

Dr. Edith Ebiye Boussa - Dibite & Timitimi Ebisinkemefa PhD

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Abstract

This study explores the connection between workforce diversity and organizational performance in Bayelsa State’s telecommunication sector. The primary aim was to evaluate how primary diversity factors (such as age, ethnicity, gender, and disability) and secondary diversity factors (including religion, culture, political orientation, and language), along with employee education and work experience, influence organizational performance. A cross-sectional survey design was adopted, collecting data from 135 employees across three leading telecommunication firms— Airtel, MTN, and Glo Company. The analysis involved both descriptive and inferential statistics, with Spearman’s rank correlation used to determine the strength of relationships between variables. The findings revealed significant positive correlations between primary diversity factors (rho = 0.971, p < 0.05), secondary diversity factors (rho = 0.862, p < 0.05), and employee education and work experience (rho = 0.934, p < 0.05) with organizational performance. Based on these results, the study concludes that workforce diversity plays a vital role in enhancing organizational performance in the telecommunication industry. It recommends that companies develop and implement diversity initiatives, provide cultural competency training for employees, and bridge educational and experiential gaps to drive organizational success.

keywords:

workforce diversity, organizational performance, telecommunication industry, Bayelsa

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