IIARD International Institute of Academic Research and Development

JOURNAL OF PUBLIC ADMINISTRATION AND SOCIAL WELFARE RESEARCH (JPASWR )

E-ISSN 2504-3597
P-ISSN 2695-2440
VOL. 10 NO. 2 2025
DOI: 10.56201/jpaswr.v10.no2.2025.pg37.51

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Determinants Influencing Users’ Satisfaction with Staff Housing Facilities in the University of Calabar, Cross River State, Nigeria

Tpl Okoye, Veronica Ugonma PhD

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Abstract

In University of Calabar, the residential quarters are occupied by varying categories of Staff. Arguably, the occupants or users have different feelings concerning the extent of satisfaction derived from the housing quality. The tasks confronting providers of these universities’ residential facilities and other stakeholders are to identify as well as analyze the factors determining adequate and satisfactory housing that will serve as a guide for future housing design and development. This study aimed at examining the users’ satisfaction with residential facilities in the University of Calabar, Cross River state a view to raising options for better housing delivery. The study was conducted using survey research method. Primary data were collected with the aid of structured questionnaires and interviews. A total of 378 copies of questionnaires were used for the analysis in the residential housing estate of the University. Stratified sampling technique and simple random sampling technique were used in the study. The major statistical tool employed in this research was the Principal Component Analysis (PCA), The study identified and classified the factors that influence users’ satisfaction with their dwelling units into six components which explained 98.5 percent of observed variation in public housing satisfaction variables. The six factors are proper estate management (2.489), nearness to facilities (1.676), overall appearance of buildings (1.625), availability of facilities (1.233), number of rooms in a unit house (1.055) and security were the major factors that influence users’ satisfaction with their residential facilities. The study recommended among others that physical planning department of the university who are saddled with the responsibility of managing the staff quarters should ensure that some set rules concerning the proper management and the sanitation of the quarters estate are maintained

keywords:

Satisfaction, Quarters, Adequate, residential

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