IIARD International Institute of Academic Research and Development

INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH (IJSSMR )

E-ISSN 2545-5303
P-ISSN 2695-2203
VOL. 11 NO. 1 2025
DOI: 10.56201/ijssmr.vol.11no1.2025.pg.119.136

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Digital Practices Influence Job Functions of Office Managers in Selected Banks Within Port Harcourt City and Obio/Akpor Local Government Areas

Wey Augustus AMAEWHULE & Precious Bari-aa-ra NWIYOR

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Abstract

This study examined the extent to which digital technological practices influence the job functions of office managers in selected banks in Port Harcourt. Three research questions were formulated and answered, while three corresponding hypotheses were tested at a 0.05 level of significance. A descriptive survey research design was adopted for the study. The population consisted of 280 office managers from selected banks in Port Harcourt City and Obio/Akpor Local Government Areas. Due to the manageable size of the population, all 280 office managers were used for the study. Data were collected using a self-structured questionnaire titled Digital Technological Practices and Job Functions of Office Managers in Banks (DTPJFOMBPM), developed by the researcher. The instrument was validated by three experts: two from Business Education and one from Measurement and Evaluation in the Faculty of Education, Rivers State University. It underwent content and face validity checks, and a cumulative reliability coefficient of 0.77 was obtained using the Cronbach Alpha method. The collected data were analyzed using mean and standard deviation to address the research questions, while t-tests were employed to test the hypotheses at a 0.05 significance level. The findings revealed no significant difference in the mean responses of office managers in Port Harcourt City and Obio/Akpor Local Government Areas regarding the extent to which cybersecurity prompts, digital marketing, and digital transformation influence their job functions. The study concluded that cybersecurity prompts, digital marketing, and digital transformation are critical digital tools that influence the job functions of office managers in the studied banks. Among the recommendations was the need for office managers to stay updated with current technological procedures and practices, given the rapid evolution of digitalization that is transforming daily life and workplace practice

keywords:

Digital Practices, Cybersecurity Prompts, Digital Marketing, Digital Transformation

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