IIARD International Institute of Academic Research and Development

IIARD International Journal of Economics and Business Management (IJEBM )

E-ISSN 2489-0065
P-ISSN 2695-186X
VOL. 10 NO. 11 2024
DOI: 10.56201/ijebm.v10.no11.2024.pg153.167

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Relationship Between Job Satisfaction and Organizational Citizenship Behaviour of Employees of Federal Inland Revenue, Warri, Delta State

ARUOREN, Emmanuel Ejiroghene and DIO, Biripudigha Jesuit

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Abstract

This study investigated the association between job satisfaction (JS) and organizational citizenship behavior (OCB) of employees of Federal Inland Revenue, Warri, Delta State. More specifically, the study sought to determine the association between three dimensions of JS (career development, attractive salary, and employee recognition) and OCB. The descriptive survey research design was adopted for the study. The population size was 300 out of which a sample size of 171 was determined using Cochran’s sample size at 5% error tolerance and 95% level of confidence. Out of 171 copies of the questionnaire that were distributed, 155 copies were returned while 16 were not returned. The hypotheses were tested using simple linear regression. The findings indicated that career development significantly affected OCB positively (r = 0.864, p < 0.05); attractive salary significantly affected OCB positively (r = 0.834, p < 0.05). Lastly, employee recognition significantly affected OCB positively (r = 0.883, p < 0.05). The study concluded that JS have significant positive effect on OCB of employees of Federal Inland Revenue, Warri Delta State. The study recommended that the organization should factor components of JS into its policies, as it will go a long way in sustaining employee’s confidence in the course of discharging their duties and in exhibiting citizenship behaviors.

keywords:

Job satisfaction, Organizational Citizenship Behaviour, Career Development,

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