IIARD International Institute of Academic Research and Development

INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH (IJSSMR )

E-ISSN 2545-5303
P-ISSN 2695-2203
VOL. 10 NO. 11 2024
DOI: 10.56201/ijssmr.v10.no11.2024.pg.61.73

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Corporate Development Practices and Service Delivery of Non- Teaching Personnel in Private Universities in Southwest, Nigeria

Gabriel Oladotun OLATOYE, PhD, Professor Senimetu ILEUMA

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Abstract

The paper examines the influence of corporate development practices on service delivery of non- teaching personnel in private universities in Southwest, Nigeria. Two research questions were used to guide the study. Descriptive survey research design was employed. The population of the study consists of 2,896 non-academic staff of 37 private universities in the six (6) Southwest states of Nigeria. Multi-stage sampling procedure was used to select four hundred and ninety four (494) respondents for the study. One self-developed instrument titled Corporate Development Practices and Service Delivery of Non-Teaching Personnel Questionnaire (CDPSDNTPQ) (? = 0.83)” were used to collect data. Data were analysed using descriptive and inferential statistics. Results showed that the level of non- academic service delivery is high (x = 3.45; SD = 0.580) and the level of corporate development practices is moderate (x = 2.97; SD = 0.812) in private universities in Southwest, Nigeria. The study concludes that enhancing corporate development practices can significantly improve service delivery in private universities, ultimately contributing to institutional effectiveness and student satisfaction. It was therefore recommended amongst others that private universities in Southwest Nigeria should invest in comprehensive training and development programmes for non-academic personnel, promote staff recognition initiatives to reward outstanding performance and instil service excellence as a culture.

keywords:

Corporate Development Practices, Service Delivery, Non-Teaching Personnel

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