IIARD International Institute of Academic Research and Development

IIARD International Journal of Economics and Business Management (IJEBM )

E-ISSN 2489-0065
P-ISSN 2695-186X
VOL. 3 NO. 1 2017

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Impact of Performance Appraisal on Employee Performance in Nigerian Telecommunication Industry (A study of MTN, Nigeria)

Sajuyigbe, Ademola S. (Ph.D)

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Abstract

IIARD International Journal of Economics and Business Management ISSN 2489-0065 Vol. 3 No. 1 2017 www.iiardpub.org IIARD – International Institute of Academic Research and Development Page 80 Impact of Performance Appraisal on Employee Performance in Nigerian Telecommunication Industry (A study of MTN, Nigeria) Sajuyigbe, Ademola S. (Ph.D) Department of Business Administration & Management Osun State Polytechnic, Iree sajuyigbeademola@yahoo.com Abstract Many organizations are experiencing low productivity due to lukewarm attitudes of their management to performance appraisal system. Organizational training needs can only be identified from performance appraisal outcomes. Performance appraisal system has been identified as an alternative paradigm to high productivity and performance. The study, therefore examined the impact of performance appraisal system on employee’s performance in Telecommunication sector. Simple random sampling technique was employed to select two hundred and sixty (260) respondents from the total population of one thousand three hundred (1,300) employees of MTN, Nigeria. Data were sourced through a structured questionnaire and personal interview. Analysis of data was performed with the aid of Mean, Standard Deviation and Linear Regression. Results revealed that the level of performance appraisal awareness is high among the staff of MTN, Nigeria. Results also established that performance appraisal system has significant impact on employee’s performance. Results also revealed that inability to provide on time feedback is a challenge to performance appraisal system in MTN, Nigeria. Subsequently, the study recommended that management should be objective during appraisal exercise, provide regular feedback and offer career development in order to help an organization wins the desired competitive advantage.

keywords:

Appraisal, Performance, Employee, MTN, Human Resource Management.

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