IIARD International Institute of Academic Research and Development

IIARD International Journal of Economics and Business Management (IJEBM )

E-ISSN 2489-0065
P-ISSN 2695-186X
VOL. 10 NO. 10 2024
DOI: 10.56201/ijebm.v10.no10.2024.pg128.138

---

Business Information Systems and Organisational Performance in Telecommunication Sector in Bayelsa State

Dr. Marie M. TATFENG & Ifiaobebh Agnes ITA

---

Abstract

The study investigates the relationship between business information systems and organisational performance in Telecommunication Sector in Bayelsa State. The research employs a descriptive survey. The target population is made up of 106 employees from particular Bayelsa State-based telecommunications companies, namely the MTN Nigeria, Globacom, Airtel Nigeria, and 9mobile branches. Through the use of standardized questionnaires, the researcher collected primary data directly from participants. Data collected was analyzed using inferential statistics (Spearman rank order correlational coefficient) with the aid of SPSS. The results show significant relationships between all dimensions of business information systems (BIS) and measures of quality service delivery, based on data generated and analyzed in the study examining the relationship between BIS and organizational performance in the Bayelsa State telecommunications industry. is recommended that businesses give media agencies top priority when it comes to communication plans. This proactive strategy improves competitive positioning and market control in addition to increasing brand visibility. Efficient communication across media platforms fosters consumer loyalty and trust, which supports the expansion and viability of organizations.

keywords:

Business Information Systems, Organisational Performance

---

References:

AL-Gharaibeh & Malkawi, (2013). Impact of technology on performance of employees (Case
Study on Allied Banks LTD Pakistan). World Applied Sciences Journal, 29(2).
Alkasaspa, M. (2011). Improve the efficiency of corporate performance through IT. Amman:
Dar Al Yazouri Publishing and Distribution.
AlZoubi, (2012,). Measuring Quality of Information System Services in Manufacturing
Organizations in Riyadh. JKAU: Econ. & Adm., 24(1). https://doi.org/10.4197/Eco.24-
1.4
Ammons, (2001). Information management systems. I. Cairo: Horus International Foundation
for Publishing and Distribution.
Broun, (2012). An Experiential Approach to Organization development. Eighth Edition. N. J:
Pearson education Inc.
Gainau & Kurniawati, (2011). Moderating Role Of User Types And System Usability On Is
Success Model: A Meta-Analysis Of E-Learning User Satisfaction. In International
Journal of Information, Business and Management (Vol. 12, Issue 4).
Imran, (2017). Management Information Systems: Managing the Digital Firm, Global Edition.
Thirteen Editions. Nwegersy: Prentice- Hall International.
Khan & Khan, (2011). Information System: The Quiet Revolution in Human Resource
Management. Journal of Computer Information System, 42(2).
Kroenke, (2007). Organizational Information Systems. New Jersey: Prentice-Hall. Inc.
Organization
Management, 3(1), 133–156.
Lari, (2002). The Role of Information Systems in Business Firms Competitiveness: Integrated
Review Paper from Business Perspective. International
Laudon, C. K., & Laudon, P. J. (2002). Management Information Systems Managing the Digital
Firm. 7th Edition: N.Y: Prentice – Hall International. Inc.
Manajemen Sistem
Informasi, 3(3), 267–285.
Mohammadi, (2011Influence Quality of Information System, Quality of Information, And
Perceived Usefulness On User Accounting Information System Satisfaction. E-Jurnal
Akuntansi, 683. https://doi.org/10.24843/eja.2018.v22.i01.p26
Munirat et al, (2014). ). Characteristics of Good Management Information System. Texas:
Houston Chronicle.
Nworie and Oguejiofor (2023)Fundamental Human Resource Management. Seventh Edition.
New York: McGraw-Hill Companies Inc.
O'Brien, (2015). The nature of followership: Evolutionary analysis and review. The Leadership
Quarterly, 30(1), 81–95. Behavior and
Emerging
Technologies, 2023, 1–20.
Parson, (2012). Factors Affecting Operation Information Systems: Strategy, Software, Human
Resources. Dinasti International Journal of Digital Business Management, 4(1), 94–104.
Satzinger. (2002). Influence of human resources to the effect of system quality and information
quality on the user satisfaction of accrualbased accounting system. Contaduría y
Administración, 64(2), 0–0.
Sekaran & Bougie, (2016). Performance Management System as a Predictor of Organizational
Effectiveness: Insights from Indian Manufacturing Industries. Jindal Journal of Business
Research, (3), No. (1+2).
Shauka (2018). Identity economics meets identity leadership: Exploring the consequences of
elevated CEO pay. The Leadership
Stair, M., Ralph, A., & Reynolds, W. (2013). Principles of Information Systems: A Managerial
Approach. 6th Edition, Canada: Thomson Course Technology.
Wheelen (2007)). Clinical information system (CIS) implementation in developing countries:
requirements, success factors, and recommendations. Journal of the American Medical
Informatics Association, 30(4), 761–774.
Young-Harry, Oparanma and Ejo-Orusa (2018). Manajemen Sumberdaya Manusia Untuk
Perusahaan Edisi ke 2. Manajemen Sumberdaya Manusia Untuk Perusahaan Cetakan 4,
Zheng, E. (2013). Ethical and Social Issues in Information Systems. Retrieved November 29,
http://ocmis.blogspot.com/ethical-and-social-issues-in.html

DOWNLOAD PDF

---

Back