IIARD International Institute of Academic Research and Development

WORLD JOURNAL OF INNOVATION AND MODERN TECHNOLOGY (WJIMT )

E-ISSN 2504-4766
P-ISSN 2682-5910
VOL. 8 NO. 4 2024
DOI: 10.56201/wjimt.v8.no4.2024.pg122.136

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Business Process Re-Engineering and The Performance of Service Companies in Akwa Ibom State

Obialor, Ehikem Chinenye, Obialor, Donatus Chukwuemeka, Harisson, Queen Ubong and Okon, Georgina Edet

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Abstract

This study was conducted to examine the influence of business process re-engineering (BPR) on performance of service industry with particular reference to courier companies in Akwa Ibom State of Nigeria. The survey research design was adopted in this study and research data were analyzed with simple and multiple regressions. Findings of this study showed that business process re-engineering had a significant positive influence on performance of courier companies in Akwa Ibom State. The researchers recommend that the Management of courier companies in Akwa Ibom State should regularly renovate their service processes through replacement of old and outdated machines and equipment, prioritize the automation of aspects of its operations through increased investment in emerging ICT infrastructure. It was concluded that business process re-engineering has a significant positive influence on performance of courier companies in Akwa Ibom State.

keywords:

Re-engineering, Process, Service, Automation, Renovation, Networking, ICT.

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