IIARD International Institute of Academic Research and Development

JOURNAL OF PUBLIC ADMINISTRATION AND SOCIAL WELFARE RESEARCH (JPASWR )

E-ISSN 2504-3597
P-ISSN 2695-2440
VOL. 9 NO. 2 2024
DOI: 10.56201/jpaswr.v9.no2.2024.pg75.95

---

E-Governance Adoption and Service Delivery in Selected Tertiary Institutions in Adamawa State, Nigeria

Markus Yohanna Kamale and Zainul Abideen Jibril

---

Abstract

This study examines e-governance adoption and service delivery in Tertiary institutions in Adamawa state, Nigeria. E-governance adoption in tertiary institutions is a critical component for enhancing administrative efficiency, transparency, and service delivery. The theoretical underpinning is new public management theory to explain the effect of paradigm shift from traditional administrative approach of governance to a modern approach (e-governance). Data were collected through questionnaire surveys with staff and students through stratified random sampling. While the tool used in statistical analysis are tables, mean, standard deviation, regression and content validity index. The findings reveal indicates a significant influence of e- governance platforms on service delivery in educational institutions within Adamawa State. In spites of the challenges such inadequate power supply, technology infrastructure deficits, insufficient funding, and resistance to change, cyber security concerns, and high internet costs, the study recommended potential strategies for improving e-governance implementation, such as increasing funding, enhancing training programs, and investing in robust technology infrastructure.

keywords:

E-governance; Service delivery; Tertiary institutions; Adamawa State; Technology

---

References:

Abdulkareem, A. & Ishola, A. (2019). E-governance in Nigeria: Progress and prospects. Ilorin
Journal of Administration and Development, 2(1), 190197.
Adamu, M., Baba, D. M., Musa, N. I., Goni, I., Mohammed, U., & Yohanna, W. (2020). An
Analysis on the Application of Information and Communication Technology (ICT) in
Teaching Health Education Students in Tertiary Institutions of Adamawa State, Nigeria.
Asian Journal of Applied Science and Technology, 4(4), 95-104. ISSN: 2456-883X.
www.ajast.net
Adebayo, F. O., Abdulhamid, S. M., & Udoaka, V. E. (2019). Cyber security issues in Nigeria:
The way forward. International Journal of Computer Science and Mobile Computing,
8(6), 216-225
Adedeji, A. (2010). Challenges of e-governance in Nigeria Tertiary Institutions. Journal of Africa
development studies 5(1), 34-50.
Adelana, O.S. (2020). E-Governance and bureaucratic corruption in Nigeria. International
Journal of
Public Policy and Administration, 3(1), 1 -26.
Adeniran, P. (2023). The Impact of E-Governance on Service Delivery in Nigerian Universities.
Journal of Education and Practice, 14(1), 23-31.
Almarabeh, T., & AbuAli, A. (2010). A General Framework for E-Government: Definition
Maturity Challenges, Opportunities, and Success. European Journal of Scientific
Research, 39(1), 29-42.
Asaju, K. & Ogar, O.B. (2022). The use of information and communication technology (ICT) and
its implications on academic excellence in Adamawa State University Mubi, Adamawa
State. Journal of Emerging Technologies (JET), 2 (2), 85-94
Aquaro, V. & Korekyan, A. (2020). United Nations E-Government Survey 2020: Digital
Government in the Decade of Action for Sustainable Development (Chapter 1). New York:
United Nations
Ayoade, O. B. (2019). Effect of E-Governance Usage on Service Delivery in Tertiary Institutions
in Oyo Township of Southwest Nigeria. African Journal of Management Information
Systems, 1(3), 37-56.
Awofeso, O., & Idowu, O. (2022). The Role of E-Governance in Enhancing Service Delivery in
Nigerian Universities. Journal of Public Administration and Policy Research, 14(1), 23-
Ayo, C. K. (2014). Information and Communication Technology as a Lever for Innovation in Leadership. In T. Abioye, C. Awonuga, & Amuwo, A. (eds) Leadership and Innovation in Africa’s Development Paradigm. Ota: Covenant University Press, 71-90
Babayi, B. U., Ijabula, J. T., Peter, J. O., & Aminu, B. A. (2023). The Role of Information and
Communication Technology (ICT) Towards Providing Effective Library Services in
Special Libraries of Adamawa Broadcasting Corporation Yola, Adamawa State, Nigeria.
Library Philosophy and Practice (e-journal), 7480.
Badmus, B.G. (2017). The travail of service delivery and developmental failure in post-
independence Nigeria. Journal of Public Administration and Policy Research, 9(3), 26-
Benson, L. (2018). An Examination of E-Government in the Delivery of Public Services in
Nigeria: A Policy Transfer Analysis (Doctoral dissertation, The University of
Manchester).
Bekkers, V., & Homburg, V. (2022). The Myths of E-Government: Looking Beyond the
Assumptions of a New and Better Government. The Information Society, 38(5), 373-382.
Bwalya, K. J., & Mutula, S. M. (2014). E-Government: Implementation, Adoption and Synthesis
in Developing Countries. E-Government: Concepts, Methodologies, Tools, and
Applications, 2252-2273.
Coman, C., ?îru, L. G., Mese?an-Schmitz, L., Stanciu, C., & Bularca, M. C. (2020). Online
Teaching and Learning in Higher Education during the Coronavirus Pandemic: Students’
Perspective. Sustainability, 12(24), 10367. https://doi.org/10.3390/su122410367
Chukwuemeka, E.E.O., Okeke, C. & Onwuchekwa, F. (2018). Correlation between e-governance
and service quality: Interrogating the success of egovernance in JAMB Nigeria. Journal
of Banking and Finance Management, 1(1), 9-38.
Dahiru, K., Yusuf, Y.A., & Yerima, H.M. (2022). Nexus between e-governance and service
delivery in Nigeria: Assessing the role of stakeholders. International Journal of
Management Studies and Social Science Research, 4(4), 144-152.
Ezeobele, I.A., Anselem, I.O., & Nwoha, P.O. (2021). Economic impact of Covid 19 and the role
of e-governance in combating Covid 19 in Nigeria. Aquino Journal of Philosophy, 1(2),
1-10.
Ejemeyovwi, J. O., & Osabuohien, E. S. (2018). Investigating the relevance of mobile technology
adoption on inclusive growth in West Africa. Contemporary Social Science, 13(3-4), 157-
Gronroos, E., 2008, Government Online, Vani Publishers, Delhi.
Gupta, K. P., Singh, S., & Bhaskar, P. (2016). Citizen adoption of e-government: A literature
review
and
conceptual
framework.
Electronic
Government,
9(2),
160-185.
https://doi.org/10.1504/EG.2016.076134
Gajendra, S., Xi, B., & Wang, F. (2012). E-Government: Public Participation and Ethical Issues.
Journal of E-Governance, 35(4), 195-204.
Gupta, M. P., & Jana, D. (2003). E-Government Evaluation: A Framework and Case Study.
Government Information Quarterly, 20(4), 365-387.
Hartanto, D.J., Dalle, J., Akrim, A., & Anisah, H.U. (2021). Perceived effectiveness of e-
governance as an underlying mechanism between good governance and public trust: A
case of Indonesia. Digital Policy, Regulation and Governance, 3(1), 46-50.
Hassan, S., Yesufu, S., Kwahar, N., & Affia, I. (2012). Internet access and use among students of
tertiary institutions in Adamawa State, Nigeria. The Information Technologist, 9(2), 133-
Heeks, R. (2002). E-Government in Africa: Promise and Practice. Information Polity, 7(2-3), 97-
Heeks, R. (2022). Understanding e-Governance for Development. iGovernment Working Paper
Series, Paper No. 32. Institute for Development Policy and Management, University of
Manchester.
Kyaer, A. M. (2004).Governance. Polity Press. In Odumu, G. (2019). Evaluating The Impact Of
ICT on Service delivery in Nigeria Universities.journal of ICT research and applications,
12(1), 45-62.
Muhammad, A.S., & Kaya, T. (2023). Factors affecting the citizen’s intention to adopt e-
government in Nigeria. Journal of Information, Communication and Ethics in Society,
21(3), 271-289. Emerald Insight.
Nazifi, A.D. & Muhammad, A. (2014). An assessment of public sector service delivery in Nigeria:
A case study of federal capital territory area councils, 2007-2011. International Journal
of Development and Sustainability, 3(8), 1756-1776.
Ndou, V. (2004). E-Government for Developing Countries: Opportunities and Challenges. The
Electronic Journal of Information Systems in Developing Countries, 18(1), 1-24.
Ndou, V. (2022). E-Government for Developing Countries: Opportunities and Challenges. The
Electronic Journal of Information Systems in Developing Countries, 58(1), 1-24.
Nwosu, K. C., & Chima, M. O. (2022). E-Governance and Educational Service Delivery in
Nigeria: A Study of Federal Universities. International Journal of Advanced Research in
Public Administration, 7(3), 45-58. URL
Obeta, C. E. (2018). Power supply and ICT growth in Nigeria: A case of Enugu State. Journal of
Emerging Trends in Computing and Information Sciences, 9(3), 124-129.
Ogu, O. A. And Chukwurah, D.C.J. (2023). E-governance and Service Delivery in Nigeria: A study of Anambra State Civil Service from 2018-2022. International Journal of
Research Publication And Reviews, Vol 4, no 8, pp. 299-315.
Oghuvbu, E.A., Gberevbie, D.E., & Oni, S.O. (2022). E-Governance in Nigeria: Challenges
and prospects. Journal of Public Administration, 9(2), 189199.
Ojo, J. S., Tiamiyu, R., & Okunoye, A. (2014). E-Governance in Nigeria: Exploring Public-
Private Partnership for Service Delivery. Journal of African Development, 16(2), 1-18.
Ojo, J. S., Agbola, S. B., & Omole, F. K. (2018). Infrastructure deficit and the performance of
small-scale agribusinesses in Nigeria’s informal sector. In

DOWNLOAD PDF

---

Back