IIARD International Institute of Academic Research and Development

INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH (IJSSMR )

E-ISSN 2545-5303
P-ISSN 2695-2203
VOL. 9 NO. 11 2023
DOI: https://doi.org/10.56201/ijssmr.v9.no11.2023.pg126.137

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Human Resource Development and Service Delivery in Rivers State Ministry of Education, Nigeria

Prince-George, Joy Nkeiru

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Abstract

This paper examined human resource development and service delivery in Rivers State Ministry of Education, Nigeria. A correlational research design was adopted for the study. The population for this study comprised all the entire staff of Rivers State Ministry of Education. A sample of 150 respondents were drawn from the entire population using simple random sampling technique. The research instrument for this study is title: Human Resource Development Scale (HRDS) and Service Delivery Scale (SDS). The instruments items were designed and validated by the researcher. Cronbach Alpha reliability statistics was used to estimate the reliability of the two instruments. The reliability coefficients of Human Resource Development Scale and Service Delivery Scale are 0.88 and 0.82 respectively. The results of the study revealed that human resource development in the areas of training and mentoring has significant relationship with actualization of service delivery in Rivers State Ministry of Education. Based on these results, it was recommended that staff of Rivers State Ministry of Education should be constantly sponsored by the state government for development programmes such as training in order to increase their efficiency in service delivery. Also, there should be intentional paring of experienced and less experienced staff by the departmental heads for effective mentoring activities to enhance service delivery.

keywords:

Human Resources Development, Training, Mentoring, Service Delivery

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References:

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Ekpoh, U. I., Edet, A. O., & Nkama, V. I. (2013). Staff development programmemes and secondary
school teachers' job performance in Uyo Metropolis, Nigeria. Journal of Education and
Practice, 4(12), 217-222.

Esu, A. E. O. (2017). Lesson planning and preparation for secondary classroom. Workshop paper
on lesson planning, preparation and presentation skills and effective classroom/laboratory
management in Post Primary Schools at Federal Government Girls College, Calabar

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