IIARD International Institute of Academic Research and Development

IIARD International Journal of Economics and Business Management (IJEBM )

E-ISSN 2489-0065
P-ISSN 2695-186X
VOL. 8 NO. 6 2022
DOI: https://doi.org/10.56201/ijebm.v8.no6.2022.pg53.67

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Technostress Management and Employee Performance in Deposit Money Banks in Enugu Metropolis, Nigeria

Ezenwakwelu, Charity A., Nnonyelu, Chukwuemeka, C. & Timinepere Ogele Court

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Abstract

Individuals experience stress as a cognitive response when they anticipate their inability to respond adequately to the perceived demands of a given situation, accompanied by an anticipation of substantial negative consequences due to inadequate response. The study examined technostress management and employee related outcomes of job security, job satisfaction and employee productivity in deposit money banks in Enugu metropolis. This paper sought to determine the effect of techno- insecurity on employee job security, ascertain the effect of techno-complexity on employee productivity as well as assess the effect of techno-uncertainty on employee job satisfaction. The study adopted the survey research design. The target population was 408 staff of financial service entities, out of which a sample size of 181 respondents was realized. Data in form of self-reports were collected through a structured questionnaire and the data were analysed using logistic regression. Findings from the study demonstrated that techno- insecurity did not positively affect employee job security. Techno- complexity did not positively affect employee productivity. Techno-uncertainty did not positively affect employee job satisfaction. Consequently, it was concluded that techno-stress does not positively affect job satisfaction, organizational commitment, and employee outcomes. Organizations should send their employees on information technology training, so as to acquire the necessary knowledge of ICT which offsets stress and ensures job security.

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