IIARD International Institute of Academic Research and Development

IIARD International Journal of Economics and Business Management (IJEBM )

E-ISSN 2489-0065
P-ISSN 2695-186X
VOL. 7 NO. 2 2021

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Information and Communication Technology and Decision Making In the Selected Banks in Cross River State, Nigeria

Eteng, Joy Umuolo, Inyang, B. J, Ene-Ita, Ene Okpo Bassey & Victoria Ebong

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Abstract

The study empirically examined Information and communication technology and decision making in the selected banks in Cross River State, Nigeria. The specific objectives of the study are: to determine the extent to which quality of ATM influence decision making performance in the selected banks in Cross River State, to ascertain the extent to which speed of POS influence decision making timeliness in the selected banks in Cross River State, to determine the relationship between accuracy of online banking and decision making creativity in the selected banks in Cross River State, and to determine the influence of human resource capability on the relationship between ICT and decision making effectiveness in the selected banks in Cross River State. This study adopted the survey research design. The study adopted random sampling technique so as to select the respondents/ sample from the total population of 200 staff of the three banks. Data for this research was collected from two sources, primary and secondary source. The Pearson product moment correlation statistical technique was used in confirming stated hypotheses. Based on the analysis, the major findings of this study include: there was a significant influence between quality of ATM and performance of selected banks in Cross River State, there was a significant influence between speed of POS and effectiveness in selected banks in Cross River State, there was a significant influence between accuracy of online banking and decision making creativity in selected banks in Cross River State. Human resource capability significantly moderates the influence of ICT on decision making effectiveness in selected banks in Cross River State. The study recommended that the management of selected money deposit banks in Cross River state should increase quality of information given to the public in order to increase knowledge and reduce uncertainty in the act of decision making

keywords:

ATM, POS, online banking, human resource capability, ICT, decision making

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